Manager, Clinical Resourcing

**Description**

**Manager, Clinical Resourcing**

Syneos Health is the only fully integrated biopharmaceutical solutions organization purpose-built to accelerate customer success. We lead with a product development mindset, seamlessly connecting our capabilities to add high-value insights to speed therapies to patients and provide practical value to help our customers achieve their objectives.

Our Clinical Development model brings the customer and the patient to the center of everything that we do. We are continuously looking for ways to simplify and streamline our work to not only make Syneos Health easier to work with, but to make us easier to work for.

Whether you join us in a Functional Service Provider partnership or a Full-Service environment, you’ll collaborate with passionate problem solvers, innovating as a team to help our customers achieve their goals. We are agile and driven to accelerate the delivery of therapies, because we are passionate to change lives.

Discover what our 29,000 employees, across 110 countries already know:
**WORK HERE MATTERS EVERYWHERE**

**Why Syneos Health**
- We are passionate about developing our people, through career development and progression; supportive and engaged line management; technical and therapeutic area training; peer recognition and total rewards program.
- We are committed to our Total Self culture - where you can authentically be yourself. Our Total Self culture is what unites us globally, and we are dedicated to taking care of our people.
- We are continuously building the company we all want to work for and our customers want to work with. Why? Because when we bring together diversity of thoughts, backgrounds, cultures, and perspectives - we’re able to create a place where everyone feels like they belong.

**Job responsibilities**
- Primary Ownership of one or more resource subsets/roles from a resource solutions perspective, as assigned. Maintains core contact with internal stakeholders where required. Highlights key data integrity and assignment related issues and works with business partners to correct them. Shares information with respective central resourcing and/or operations management teams.
- Facilitates resourcing calls with applicable internal stakeholders. Prepares and collects material in advance of these meetings for smooth and efficient call handling.
- Manages complex or urgent cross-resourcing requests and formalizes solutions. Assists with escalations or senior level requests.
- Shares lessons learned and best practices across other Syneos Health BUs and Functional Groups to establish higher levels of standardization and efficiencies where possible.
- Manages confidential information regarding upcoming resource leaves, terminations, or organizational changes. Assesses HR-related accommodation requests for viability within the context of project needs.
- Establishes partnerships with key business liaisons and ensures communication and sharing of information. Acts as an extension of the Business Unit operations teams to efficiently allocate resources and support financial health.
- May participate in and/or complete action items from Project Review or Executive Clinic process.
- Assists in the development of contingency plans and risk mitigation strategies, related to resourcing, to ensure project delivery. Negotiates and resolves resourcing conflicts
- Reviews productivity metrics in conjunction with resourcing data to validate resource requests.
- Assesses key data QC findings identified by the Clinical Resourcing Specialists and Sr. Clinical Resourcing Specialists and liaise with internal stakeholders to resolve issues.
- Provides continuous process improvement suggestions to Associate Director, Clinical Resourcing or above.
- Supports the rollout and training of resource planning methodologies and adoption into systems based on role, project and BU.
- Manages resource process outputs to established SLAs and KPIs.
- Drives compliance with resourcing toolsets across internal stakeholders and users.
- May deliver training on resourcing toolsets, supporting Job Aids and process guidelines for Central Resourcing team members or other internal stakeholders, as needed.
- Onboards new team members into Central Resourcing team, as delegated.
- May have Clinical Resourcing Specialists (of various levels) as direct reports.
- Performs other work-related duties and projects as assigned.
- Minimal travel may be required (up to 25%).

**Qualifications**

**What we’re looking for**
- BA/BS degree in business, management, or in the science/health care field or equivalent combination of education and experience.
- Resource management experience including resourcing/logistics experience, preferably in a contract research organization, pharmaceutical or bio-technology company.
- Direct and relevant clinical research experience preferred.
- Excellent communication, presentation, interpersonal, and change management skills, both written and s