Telemarketing Coaching Supervisor

4 days ago

กรงเทพฯ, Thailand Chubb Full time

Training Development and Implementation:

- Develop comprehensive training materials and programs tailored to the needs of telemarketing staff, focusing on sales techniques, product knowledge, and compliance.
- Conduct onboarding training for new recruits and ongoing training sessions for existing staff to enhance their skills.

Coaching and Mentoring:

- Utilize a variety of coaching techniques such as role-playing, active listening, and one-on-one feedback sessions to support under performing and new recruited TMRs in achieving their full potential.
- Hold regular coaching sessions to provide personalized feedback based on performance metrics and recorded calls.
- Provide specific guidance and constructive feedback to help TMRs improve their performance.

Performance Evaluation:

- Monitor and evaluate agent performance through call reviews, metrics analysis, and direct observation.
- Identify areas for improvement and create customized development plans for individual agents, focusing on setting and achieving personal goals.

Motivation and Engagement:

- Foster a positive and motivating work environment that encourages teamwork, collaboration, and a growth mindset.
- Recognize and reward top performers and promote a culture of continuous improvement and learning.

Skills
- Strong coaching and mentoring abilities with a focus on individual and team development.
- Exceptional communication and interpersonal skills to motivate and engage team members.
- Proficiency in analyzing performance metrics and using data to inform coaching strategies.
- Ability to adapt coaching styles to meet the diverse needs of team members.
- Proficient with telemarketing software and CRM systems.

Experience
- Minimum of 3-5 years of experience in telemarketing, sales, or customer service roles.
- Previous supervisory or training experience in a telemarketing environment is preferred.

**Qualifications**:

- Bachelor’s degree in Marketing, Communications or related field.
- Learn to know, fast learning and proactive person
- Motivated self-starter with a passion for teaching and developing others.
- Strong leadership qualities with a solutions-oriented approach.
- Positive attitude and resilience in a high-paced, results-driven environment.

  • Customer Operations Coach

    2 weeks ago

    กรุงเทพฯ, Thailand Shell Full time

    Bangkok, Thailand **Job Family Group**: Commercial and Retail **Worker Type**: Regular **Posting Start Date**: October 10, 2025 **Business unit**: Downstream and Renewables **Experience Level**: Experienced Professionals - Drive best-in-market customer experience and sustainable development of Customer - Operations staff throughout maintaining and...

  • Supervisor Sct Sales Support

    13 hours ago

    กรุงเทพฯ, Thailand Lexzau, Scharbau GmbH & Co. KG Full time

    **Supervisor SCT Sales Support** **Aufgaben** **About the role** This position focuses on team leadership and logistics sales process management to ensure operational excellence. You will play a key role in coaching the Sales Support team, overseeing tender, quotation, and opportunity management, and driving data accuracy to support our global sales...

  • Laundry / Linen Uniform Supervisor

    2 weeks ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**26001086 **Job Category**Housekeeping & Laundry **Location**The St. Regis Bangkok, 159 Rajadamri Road, Bangkok, Bangkok, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Complete inventory of uniforms and linens. Conduct monthly inventory of laundry supplies. Report...

  • Route Supervisor

    4 days ago

    กรุงเทพฯ, Thailand Suntory Oceania Full time

    **Requisition ID**:10945Who We Are- -About your role- -To lead, manage and develop the assigned frontline sales team and merchandizer team to deliver business objective i.e. to grow volume and revenue by Coverage Management, Range developing in existing accounts/opening new accounts/Store Assortment. Also, to grow SPBT company’s business fundamental i.e....

  • Steward Supervisor

    2 weeks ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25167682 **Job Category**Food and Beverage & Culinary **Location**Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Direct and assist Stewards in order to make clean up more efficient....

  • Housekeeping Supervisor

    7 days ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25156182 **Job Category**Housekeeping & Laundry **Location**Ritz-Carlton ResidencesBangkok, 114 Naradhiwas Rajanagarindra Road Silom, Bangkok, Bangkok, Thailand **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Inspect Common Areas, pool, etc. after being cleaned by Housekeeper to...

  • Senior Manager, Area Sales

    4 days ago

    กรุงเทพฯ, Thailand Suntory Oceania Full time

    **Requisition ID**:10940Who We Are- -About your role- -To execute the Sales plan and develop profitable business in the assigned territory and achieve the sales volume/ value, market execution in term of coverage, distribution, visibility, and take care operation i.e. Customer Service, Financial, Accounting. To manage and balance distributor and SPBT...

  • Guest Service Supervisor

    2 weeks ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25168203 **Job Category**Rooms & Guest Services Operations **Location**Bangkok Marriott Marquis Queen’s Park, 199 Sukhumvit Soi 22, Bangkok, Bangkok, Thailand, 10110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Process all guest check-ins, verifying guest identity, form of...

  • Loss Prevention Supervisor

    4 days ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25157434 **Job Category**Loss Prevention & Security **Location**Renaissance Bangkok Ratchaprasong Hotel, 518/8 Ploenchit Road, Bangkok, Bangkok, Thailand, 10330 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Patrol all areas of the property; secure rooms; assist guests with room...

  • Public Area Supervisor

    2 days ago

    กรุงเทพฯ, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**25189936 **Job Category**Housekeeping & Laundry **Location**Empire Tower Restaurants, 1 Empire Tower G 56,57,58th floor, Bangkok, Bangkok, Thailand, 10120 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management ** Inspect guest rooms, public areas, pool, etc. after being cleaned by Housekeeper...