**Job Description**:
Accountable for client satisfaction for building/ leading a high performance client mgmt. team to make it happen, the Regional Client Director is one of key leaders within the AirAsia Ads set-up.

**Functional Responsibility**
- Provide ongoing strategic account vision, strategy & resources for technology, process and digital reporting/insights.
- Plan budgets and activities for account management in the company
- Ensure campaign delivery on the client's requirements, with respect to our offerings
- Manage the acct. mgmt. team and collaborate with the technical team members, partners and resources for flawless digital media campaign execution
- Lead the client QBRs (quarterly business reviews) to ensure client satisfaction and growth
- Function as a point of escalation and a problem solver to internal account teams and clients
- Set up operational processes related to account mgmt. and client delivery

**Role Responsibility**
- Lead overall team and deliver performance for Fly beyond LOB.
- Initiate strategic partnership with local airlines to strengthen business competitiveness.
- Engage closely with local tourism board.
- Network with local ticketing agents for business opportunities and ticketing services.
- Coordinate locally and regionally for all enquiries.
- Support marketing team on promotional activities and pricing.
- Responsible for local administration
- Conducting ticketing reporting and submit for Finance and partners

**Requirements**:

- Experienced in managing large customers and ability to handle challenging issues
- Skilled at ensuring customers and their needs a primary focus of one's actions; develops and sustains productive customer relationships
- Understands the competition; aware of how strategies and tactics work in the market
- Meet KPI on timely resolution of operational issues
- Regular operational reporting and to achieve targets set by Management
- Ensure good relations and communications with team members, customers, ground/network operations and other stakeholders of the Company

**We are all different** - one talent to another - that is how we rely on our differences. At AirAsia, you will be treated fairly and given all chances to be your best.We are committed to creating a diverse work environment and are proud to be an equal opportunity employer.