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Mandarin Content Moderator

2 weeks ago

กรงเทพมหานคร, Thailand GrowthFn Full time

Responsibilities:

- Moderate content to ensure accurate and precise decision is applied in the online space in compliance with client’s policies and guidelines
- Gaining full understanding and in-depth knowledge of client policies and guidelines
- Reviewing user generated content and editorial generated content including but not limited to text, images, audios, videos
- Review sensitive content, sometimes involving graphic or otherwise disturbing text/videos/images
- Identifying improvement opportunities and solutions to problems
- Analyze and identify content that is not in compliance with requirements and flag for action in a timely manner
- Review the reported content within agreed turnaround times and standards of quality
- Recognize trends and patterns, and escalate issues outside of the established policies
- Use market specific knowledge and insights to spot and scope solutions to improve the support of user community
- Ensure on meeting daily KPIs

Skills and Experience:

- Min a Graduate or Diploma
- 0-3 years’ experience

to deal with contents written in Korean and Liaise with Korean Speaking Clients and Customers.
- Good communications skills in English.
- Online community experience and exposure
- Experience with confidential information collection and management (preferable)
- Ability to work independently
- Experience with social networking (or similar programs) Internet Savvy
- Interested in social media and current events (trending topics, viral news etc.)
- Quick learner and adaptable to learn new processes, concepts, and skills

Other Requirements:

- Willing to work in 24x7 environment
- Should be comfortable working with explicit & sensitive content
- Ability to manage critical situations with minimum supervision
- Good interpersonal and communication skills
- Ability to perform in adverse situations

Pay: ฿40,000.00 - ฿45,000.00 per month

Ability to commute/relocate:

- กรุงเทพมหานคร: Reliably commute or planning to relocate before starting work (required)

Application Question(s):

- Your Nationality
- Your current location
- Your current salary?
- Your expected salary?
- Notice period
- This position is under Cognizant Thailand, have you applied for this position with any other recruiter or directly before?
- Are you willing to work on site in Bangkok?

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Content Moderation: 1 year (preferred)

**Language**:

- Mandarin (required)