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Express Performance Control
2 weeks ago
Department Operations
- LevelExperienced (Individual Contributor)
- LocationThailand - Bangkok
The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Responsible for Fleet and Hub Operations performance.
- Develop strategies to drive synergy across different hubs in order to meet Operational.
- Continuously improve the key performance indicators (KPIs) of the staff on productivity, quality, service level and stakeholder satisfaction.
- Work together with the Operational Excellence Team in driving Quality Assurance and productivity improvement and SOP development.
- Assist in the planning and implementation of projects in Cross-function to ensure the projects are going in the right direction within the targeted timeline
- Work closely with the management team to determine long-term strategies, set realistic operational goals and timelines
**Requirements**:
- Bachelor's degree in any field.
- Excellent presentation and problem solving skills.
- Experience in team management and project management.
- Proactive and able to use initiative.
- Strong business sense and able to improve the team through a clear business view.
- Strong analytical skills and able to make judgement based on logical reasons.
- Well-developed interpersonal and communication skills.
- Able to communicate clearly and concisely.
- Quick learning, adaptive and flexible.
- Committed, result oriented, willing to go extra miles for goal achievement.
- Like challenging goals and fun environment
- Essential cross-functional working skills with strong analytical thinking, initiative and results-driven.
- Can do attitude, ability to work under pressure and in a fast-paced environment.
- Excellent written and verbal communication skills in English.
