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Recovery Team Operation Supervisor

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กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelExperienced (Team Lead)- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Monitor and manage operation team of process and data controlling to accuracy.
- Able to summarize and prepare reports to present to supervisors.
- Works with internal and external functions to properly handle pushed-out parcels.
- Follow up and clear pending parcel status within the system to maintain the predetermined period.
- Able to solve specific problems.

**Requirements**:

- Bachelor's Degree or Logistics management, Supply chain management or any related field.
- At least 3 years of working experience in logistics, supply chain or express industry.
- Be able to communicate in English.
- Good communication and presentation skills.
- High analytical ability
- Critical and logical thinking and optimization.
- Strong working knowledge of Spreadsheets (Excel/Google Sheets).
- Good team player
- Multitasking and prioritizing skills.