Organization & Method Manager

**Responsibilities**

**DIRECT RESPONSIBILITIES**:
**OPERATIONAL RISK MANAGEMENT**:

- Support the implementation and maintenance of the Oprisk and Permanent Control framework.
- To ensure that the activities performed within the Country are covered by appropriate Control plans.
- To provide Head of OPC with analyses and reports based on the results of controls performed.
- To participate in relevant Operational risk tools in identified or potential critical risk areas upon request

**MANAGE CONTROL PLANS AND RELATED ACTIONS**:

- Support Head of OPC to reinforce the appropriateness, effectiveness and sustainability of the controls whilst maintaining 1st LoD’s accountability and responsibility
- Facilitate departments in setting up appropriate permanent controls based on group and requirement and local risk profile.
- Organize routine meeting to ensure that control results are reviewed and analysed among relevant stakeholders to ensure that specific control teams and that remediation action plans are defined.
- To be an expert of CIB tools supporting the monitoring of operational permanent control and operational risk (e.g. 360Risk, ORUS, and Cognos)
- Ensure that control plan results are updated in ORUS and follow-up the implementation of remediation actions

**HISTORICAL ARCHIVAL DATA**:

- Monitor Jira (or any subsequent incident system) and liaise with departments in reporting incidents and control operational risk incidents.
- Prepare, maintain, update, review and assess BKK Branch historical archival data on a regular basis

**GOVERNANCE & REPORTING**:

- To assist Country OPC to facilitate local committee operation risk internal control matters.
- To contribute relevant reporting related to the operational risk and permanent control areas on a regular and ad-hoc basis to relevant recipients.

**PROCEDURES & NOT PROCEDURES**:

- Act as Procedure correspondent Champion for local territory
- To ensure the follow-up of the procedures updating process in monitored by the relevant managers of the Metiers or Functions on a regular basis or when required

**INSPECTION GENERALE FINDINGS/ RECOMMENDATIONS**:

- Coordinate and provide administrative support to CIB IG (audit) mission.
- To follow up the implementation of the findings/recommendations assigned to the auditees in coordination with Business Lines and Functions Regional OPC.
- To produce regular reports and timely escalation to support the monitoring of findings/recommendations, according to prescribed formats or requirements where appropriate

**LOCAL COMMITTEE GOVERNANCE**:

- Continuous monitoring committee arrangement as per Term of Reference frequencies.
- Liase with local Committee Secretaries to ensure that all Term of Reference are updated

**OTHER**:

- Assist OPC & Governance Head on adhoc basis as required such as TAC/ NAC, ICAAP and OPC projects.
- Conduct both launchpad and refreshment training on Operational risks and Permanent Control framework
- Liaise with regional OPC upon new requirements and, at best effort, complete those requirements
- Work as a backup of Country OPC

**CONTRIBUTING RESPONSIBILITIES**:

- Participate in governance committee meetings and take notes on emerging risks to branch.
- Contribute to information requests from relevant parties.

**TECHNICAL & BEHAVIORAL COMPETENCIES**:
Excellent English communication skills

Business analyst skill (analytical thinking, critical study, prioritizing of requirements, categorizing of constraints and solutions; uncovering errors with predefined business specifications)

Knowledge in project management and change management

Use of Office tools for project follow-up and presentation

Organisation skill in planning and assigning priority

Banking process knowledge is a must

Self-governing, initiative and curiosity

Global approach, rigor, interpersonal skills and teamwork abilities

Ability to inform and to report (Organized, detailed and efficient record keeping)

Customers/services orientation

**SPECIFIC QUALIFICATIONS (IF REQUIRED)**:
Bachelor’s Degree in appropriate field of study or equivalent work experience.

Minimum 5 years of relevant experience with audit background and banking operations/ processes

Experienced in reviewing controls in banking environment.

Strong analytical skills to identify the root causes of incidents and the best remediation plan.

Good communication skills (written and spoken) and report writing.

Tact and ability to interact with staff and management at all level in order to achieve mutually acceptable resolution of incidents.

Intermediate level of proficiency with MS Excel, PowerPoint, SharePoint and Power BI with experience presenting to stakeholders and senior management.

Proficient in oral and written English language.