Client Care Advisor
1 week ago
The name Tiffany & Co. instills images of Beauty, Romance and the iconic Blue Box. It is a Symbol of Excellence. Since 1837, the masterpieces of Tiffany & Co. have defined style and celebrated the world's great love stories.
Join Tiffany & Co. and be part of the largest luxury group in the world - LVMH
Are you passionate about developing talents, building a world-class organization, and making a positive impact to our business?
**Position Overview**
The Client Care Advisor is accountable for providing the highest touch of luxury service. This individual will handle all aspects of the client experience from order receipt to delivery, with a special focus on providing sales and customer service to clients via live chat and messaging (sms).
This employment is 12-month Fixed term Contract with the possibility to convert to be permanent contract and it's a career pathway to Client Advisor role in the future.
**Key Accountabilities**
**Sales Execution**
- Establish strong personal relationships with clients increase sales, meet and exceed sales goals.
- Assist customers with merchandise selections using consultative and strategic selling skills in accordance with TCO training modules and standards.
- Assist in achieving the company’s omni-channel sales objectives and experience.
**Customer Service**
- Provide a level of service that customer’s value and an experience that distinguishes Tiffany from its competition.
- Create loyalty to the Tiffany brand through consistently high communication quality as measured by VoC.
- Resolve order-related issues by liaising between client and internal/external groups (Warehouse/Operations/Merchandising).
- Manage verification of orders for fraud and ensure timely fulfillment.
**Administration**
- Responsible for the tracking of omni-channel business activities.
**WHS**
- Responsible for ensuring the health safety and welfare of yourself and others at work and complying with system put in place to manage health and safety.
- Understanding of how to perform your job in a safe manner.
- Adherence to established procedures for employee injury and incident reporting.
- Compliance with the Work Health & Safety Management System policy and procedures.
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