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Driver Performance Management

2 weeks ago

กรงเทพมหานคร, Thailand Shopee Full time

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Lead the end-to-end driver performance management starting from identify key issue, prepare insight information, develop strategy, implement the initiatives and performance monitoring to improve ShopeeFood’s driver quality
- Conduct the new initiatives to improve driver productivity and service quality in each service area
- Work closely with management team to align the initiatives direction and output KPI
- Manage cross functional team for all initiatives related to driver and platform performance

**Requirements**:

- Minimum Bachelor's degree in management, business or any related field
- 0-3 years of work experience in related fields
- Strong Excel skill is required,SQL is a plus
- Good communication and presentation skills, both speaking and written in Thai and English
- Strong strategic and analytical thinking skills, able to make judgment based on logical reasons and understand the big picture
- Good team players
- Demonstrated ability to learn fast, handle multiple tasks, to prioritize those tasks and meet deadlines