Sales Support Administrator

**About this opportunity (Sales Coordinator)**Report to Regional Sales Manager

**In this role, you will**

**Sales and Marketing Management**:

- Support sales team by managing and coordinating all **aspects of sales process.**
- Competent in the use of company systems to support in treatment status and sales follow up
- Participate in activities designed to improve customer satisfaction and drive sales business performance
- Support Sales team for sales and marketing material preparation
- Participate in special projects and/or training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Make inbound and outbound call to customers for handling the enquiries
- Other ad-hoc tasks as assigned

**Order and Documentation Management**:

- Support sales department in database input related with marketing and customer support info, client contacts info.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Support the customer master data, sales report in Salesforce data system as requested
- **Logistic and Delivery Coordination**:

- Coordinate with the related department to track and follow up the order and update the progression with client
- **Payment and Financial Processing**:

- Provide the database and any request from customers related to the financial information
- Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries

**Product Knowledge**:

- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Possess comprehensive knowledge of company processes, sales procedures, and product information/materials

**In this role, you’ll need **

**QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**EDUCATION and/or EXPERIENCE**
- Minimum 3 years of experience in sales coordination, or sales administrator work experience preferably in a medical device customer-based environment
- Bachelor’s degree in any related field.
- Language skill - Thai (native) / English (intermediate)
- COMPUTER SKILL
- OTHER SKILLS AND ABILITIES
- Ability to focus attention to detail
- Ability to consistently follow through activities and projects to completion
- Ability to perform in a fast-paced environment
- Ability to act and speak with confidence
- Possess a service excellence mindset
- Possess a strong customer focused orientation with good interpersonal skills
- Ability to communicate effectively and professionally and in a tactful manner with internal and external
- Quick learner, able to work under pressure, and responsible

Key Responsibilities

**In this role, you will**

**Sales and Marketing Management**:

- Support sales team by managing and coordinating all **aspects of sales process.**
- Competent in the use of company systems to support in treatment status and sales follow up
- Participate in activities designed to improve customer satisfaction and drive sales business performance
- Support Sales team for sales and marketing material preparation
- Participate in special projects and/or training when requested
- Meet departmental standards for personal and team performance metrics including, but not limited to, contact volume handled, turnaround time and quality
- Make inbound and outbound call to customers for handling the enquiries
- Other ad-hoc tasks as assigned

**Order and Documentation Management**:

- Support sales department in database input related with marketing and customer support info, client contacts info.
- Accurately and thoroughly document information in the company’s database(s) about each contact they handle following defined parameters
- Support the customer master data, sales report in Salesforce data system as requested

**Logistic and Delivery Coordination**:

- Coordinate with the related department to track and follow up the order and update the progression with client

**Payment and Financial Processing**:

- Provide the database and any request from customers related to the financial information
- Coordinate with the Customer support and Financial Department for the financial issue related to the sales process and enquiries

**Product Knowledge**:

- Maintain a basic knowledge in orthodontic/dental concepts and topics
- Possess comprehensive knowledge of company processes, sales procedures, and product information/materials

Skills, Knowledge & Expertise

**In this role, you’ll need **

**QUALIFICATIONS**
- To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

**EDUCATION and/or