4pl Customer Experience Manager

3 days ago

แหลมฉบง ชลบร, Thailand Damco Freight Forwarding Full time

Opportunity

Maersk is a global leader in integrated logistics and has been an industry pioneer for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organization reflect and understand the customers we exist to serve. With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.
- Customer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):

- Customer channel management
- Case Management
- Customer onboarding and relationship management
- Contract and dispute management
- and more.

**Key Responsibilities**:
Leading and managing the CX teams to focus on the key Customer Service Drivers:
- Easy to Do Business with- Timely Delivery of Documents- Pro-Active Notification- Exception Management- Efficient claim handling

Ensure service delivery alignment with agreed client SLA’s.- Ensure that the CS teams adhere to service standards for:
- Coordinating relevant stakeholders to perform LnS shipment process.- Resolving issues/query from relevant stakeholders.- Responding to customer...

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