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Customer Care Analyst Senior

3 weeks ago

นนทบร, Thailand Regal Rexnord Full time

Position Summary:
Receive, coordinate, and process all sales orders based on the customer’s requests (Export / Domestic); Communicate and coordinate with the internal operations team to ensure timely delivery; Follow up with customers for payment (if any case); Address customer complaints and coordinate with the Quality department to provide prompt corrective action report.

Major Responsibilities:

- Oversee the daily operations of the customer service department. Develop and implement customer service procedures. Ensure compliance with company policies and procedures.
- Respond to customer inquiries and resolve issues in a timely manner. Ensure that the delivers a high level of customer service that meets or exceeds customer expectations.
- Ensure customers’ orders are well taken care with order acknowledgement and ensure all necessary upload in the system for production plan scheduled and material preparation.
- Ensures quotes provided to customers are accurate and consistent. Ensures appropriate follow up with customers.
- Coordinate with other departments to resolve customer issues. To resolves complex customer concerns or issues that have been elevated.
- Assesses staffing requirements and schedules staff to ensure timely completion of customer inquiries and orders.

About Regal Rexnord
- The Company’s end markets benefit from meaningful secular demand tailwinds, and include factory automation, food & beverage, aerospace, medical, data center, warehouse, alternative energy, residential and commercial buildings, general industrial, construction, metals and mining, and agriculture.