Front Office Manager

4 days ago

Thailand Central Group Full time

**Responsibilities**:
- Oversee daily front office operations, including reception, concierge, and guest services.- Ensure smooth check-in/check-out processes and maintain high service standards.- Manage, train, and motivate front office staff to deliver excellent guest experiences.- Handle guest inquiries, complaints, and special requests with professionalism.- Coordinate with Housekeeping, Reservations, and other departments to ensure seamless service.- Monitor room availability, rates, and occupancy in coordination with the Revenue and Sales teams.- Implement and maintain standard operating procedures (SOPs) for the front office.- Prepare reports on occupancy, revenue, and guest satisfaction for management review.- Control departmental budgets, schedules, and resources effectively.- Ensure compliance with health, safety, and hospitality standards.

**Qualifications**:
- Bachelor’s degree in Hospitality Management, Business Administration, or related field.- Strong command of English (spoken and written); additional languages are a plus.- Minimum 3-5 years of front office experience, with at least 2 years in a supervisory/managerial role.- Strong leadership, interpersonal, and problem-solving skills. High level of professionalism, guest-oriented mindset, and ability to handle pressure.- Strong organizational and multitasking abilities with attention to detail.

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