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Executive, Customer Services

3 weeks ago

กรงเทพมหานคร, Thailand NielsenIQ Full time

**Job Description**:
NIQ Customer Service team is focusing on building positive customer experiences by offering outstanding customer-centric servicing and support to uncover insights on consumer buying behavior, in a timely and consistent manner. This role drives loyalty and empowerment to enhance our customers' use of our data and tools through specialty expertise, engagement, and solutioning.

**Responsibilities**
- Drive customer loyalty by providing digital support and servicing to customers via NIQ Customer Service Online platform, working together with Global Customer Service Center
- Build, upload, and manage local knowledge articles reflecting the latest local service evolution in the NIQ Customer Service Online platform
- Communicate on Product Enhancement, Universe Update & Delivery Details to stakeholders
- Provide clear and accurate responses as well as market expertise to stakeholders
- Achieve competency in NIQ proprietary data mining platform and driving customer’s usage and adoption
- Achieve competency in Microsoft Dynamics, manage dashboards to track and analyze Key Performance Indicators
- Coordinate both local and international sales request as part of NIQ global network, driving NIQ’s bottom line across the organization
- Spearhead improvement projects to drive process optimization and uphold globally acclaimed NIQ data standards

**A little bit about you**:
Curiosity drives your interest in what moves the market. You find potential in percentages. Managing time and deadlines comes naturally to you. You’re known for your impeccable organization. Connecting with key internal stakeholders and clients matters to you, and that motivates you to take initiatives and continue seeking streamlined approach. Embracing utilization of digital and cloud services. You’re always looking for what’s next.

**Qualifications**:

- A Bachelor/ Master Degree from all backgrounds
- Fresh graduate or with up to 2 years of experience in relevant field which required communication and analytical skills (e.g., account management, client servicing, business/ market analyst, etc.)
- Good communication and visualization skills - interested in storytelling techniques
- Business English knowledge, both verbal and written
- Additional Asian language skills is an advantage
- Ability to work independently and in a team within a virtual environment
- Open for change, integrity & client centric mindset

Additional Information

**About NIQ**

NIQ, the world’s leading consumer intelligence company, reveals new pathways to growth for retailers and consumer goods manufacturers. With operations in more than 100 countries, NIQ delivers the most complete and clear understanding of consumer buying behavior through an advanced business intelligence platform with integrated predictive analytics. NIQ delivers the Full View.

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**Our commitment to Diversity, Equity, and Inclusion**

We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide.
- NIQ or any of our subsidiaries will never ask you for money at any point of the recruitment or onboarding process._