IT Field Technician

1 week ago

กรงเทพมหานคร, Thailand Avasotech Full time

**We are currently seeking an experienced IT Field Technician for work in Bangkok, Thailand.**

Responsibilities may include the following:

- Installs, Moves, Adds, Changes (IMAC)
- Operational Monitoring
- Incident and Problem determination and resolution
- Technical support and Break-fix
- Software re-imaging
- Network connectivity support within the Site
- Disaster Recovery support activities at supported Sites
- Photo Department support including workstation, mouse, keyboard, monitor, scanner and label printer
- Office Equipment support including, but not limited to: servers, office workstations, mouse, keyboard, monitor, co-ordination of readerboard support, printers, print sharing devices, co-ordinate support for time clocks, hand-held ordering device, co-ordinate support for RF access point, and wired “on desk” phone devices (VoIP or DECT)
- Co-ordinate Security Equipment support, excluding resolution of Hardware defects including, but not limited to: CCTV cameras, security gates, security pads
- Network Gear support including, but not limited to: switches, routers, hubs, cabling, and associated cabinets
- Support Customer Third Party when testing miscellaneous equipment including but not limited to: lighting panel communication, UPS equipment and generators
- Support for Customer-supported Software and Hardware

Skills and Qualifications:

- Degree in Computer Science or a related field or technical training.
- 2+ years of experience in technical support (equivalent combination of education and experience will be considered)
- A+ Certification preferred
- Demonstrated knowledge of Microsoft Systems (Windows Platform, MS SQL, MS Exchange, WSUS, Active Directory, DC/DNS/DHCP), backup, storage, and antivirus systems and related devices.
- Experience with network system installation, configuration, and troubleshooting.
- Experience building AV/video conferencing solutions, telephony systems, messaging platforms, or collaboration tools.
- Experience working for a Managed Service Provider and meeting SLA requirements preferred.
- Exceptional customer service skills.
- Ability to communicate effectively with a wide variety of people in a professional manner.

**Position Title**

IT Field Technician - Bangkok, Thailand

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