Warehouse Assistant Manager outbound Team

1 week ago

กรงเทพมหานคร, Thailand Shopee Full time

Department Operations
- LevelExperienced (Team Lead)
- LocationThailand - Bangkok

The Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis when operation performance fluctuates. The Operations team comprises Customer Service, Payment, Listings, Warehouse, Logistics, Seller Operations and Fraud.
- Ensuring continuous creative improvement for Outbound process through problem identification and problem analysis
- Monitor and improve productivity for all function of Outbound team
- Manage, study and understand WMS system for existing and new outbound functions and able to be a mentor for team member
- Create work plans and schedules in order to accomplish objectives
- Prepare monthly, daily reports, outbound issues, etc.
- Plan and communicate between the department and other related units
- Monitor and improve the productivity for all functions of the outbound team
- Set working process for reduce damage, defect and wrong packing
- Manage day-to-day order receiving in WMS with on time operation and accuracy
- Manage overall problems occur; responsible for the cross-communication between shifts, departments, customers and vendors when necessary
- Plans and continuously monitors departmental operations to ensure that all work requirements be good for the company
- Plan work schedules and assign duties to maintain adequate staff for the effective performance of activities and respond to fluctuating workloads, anticipating variances in staff and volume
- Resolve personnel problems, complaints, or grievances when possible for resolution
- To perform any other duties assigned by Manager

**Requirements**:

- Bachelor’s Degree or higher in Logistic management, supply chain or any related field
- At least 5 years of working experience in Warehousing (e-commerce is highly preferred)
- Warehouse management and Logistics Supply Chain Knowledge will be advantaged
- Be able to communicate in English
- Problem solving skills and Conflict management
- Ability to work under deadlines and pressure
- Good interpersonal, communication and negotiation skills.
- Good team player
- Proficient with Microsoft Excel
- Able to work on shift and day-off when required

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