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Outlet General Manager

3 weeks ago

ภเกต, Thailand Hyatt Regency Phuket Full time

Summary

**Job Title: Outlet General Manager - Casa Boho**

**Department**: Food & Beverage
**Reports To**: Director of Food & Beverage
**Location**: Hyatt Regency Phuket Resort (Casa Boho)

**Position Summary**:
The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

**Key Responsibilities**:
**Operational Leadership**
- Ensure smooth and efficient operation of the outlet across all shifts.
- Maintain high service and hygiene standards in accordance with brand and company expectations.
- Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.
- Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

**People Management**
- Recruit, train, coach, and lead a diverse team of service and bar professionals.
- Conduct regular performance reviews and implement training plans for career development.
- Foster a culture of excellence, creativity, and teamwork.

**Financial & Business Management**
- Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.
- Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.
- Analyze P&L reports, implement corrective actions as needed, and maximize profitability.

**Guest Experience & Brand Positioning**
- Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.
- Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.
- Drive repeat business and brand advocacy through guest engagement and local community involvement.

**Compliance & Standards**
- Ensure compliance with local health, safety, and hygiene regulations.
- Maintain all operational SOPs, checklists, and audit documentation.
- Participate in hotel leadership meetings and interdepartmental coordination.

**Qualifications & Skills**:

- Minimum 3-5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.
- Proven experience in managing both FOH and BOH operations.
- Strong knowledge of F&B trends, mixology, and restaurant technology systems.
- Excellent leadership, communication, and interpersonal skills.
- Fluent in English; knowledge of Thai or other languages is a plus.
- Degree or diploma in Hospitality Management or a related field is preferred.

**Qualifications**:
**Job Title: Outlet General Manager - Casa Boho**

**Department**: Food & Beverage
**Reports To**: Director of Food & Beverage
**Location**: Hyatt Regency Phuket Resort (Casa Boho)

**Position Summary**:
The Outlet General Manager for Casa Boho is responsible for overseeing the daily operations and strategic direction of Casa Boho, a signature rooftop lifestyle dining and bar concept. The role focuses on delivering exceptional guest experiences, achieving financial goals, driving brand identity, and managing a high-performing team.

**Key Responsibilities**:
**Operational Leadership**
- Ensure smooth and efficient operation of the outlet across all shifts.
- Maintain high service and hygiene standards in accordance with brand and company expectations.
- Coordinate with culinary, bar, and service teams to deliver seamless guest experiences.
- Monitor guest feedback platforms (e.g., Medallia, TripAdvisor) and lead service recovery efforts.

**People Management**
- Recruit, train, coach, and lead a diverse team of service and bar professionals.
- Conduct regular performance reviews and implement training plans for career development.
- Foster a culture of excellence, creativity, and teamwork.

**Financial & Business Management**
- Achieve outlet revenue targets, manage cost of sales, payroll, and operating expenses.
- Develop and implement marketing and promotional strategies in collaboration with Marketing and F&B leadership.
- Analyze P&L reports, implement corrective actions as needed, and maximize profitability.

**Guest Experience & Brand Positioning**
- Uphold and evolve Casa Boho’s identity as a vibrant, trendy, and memorable destination.
- Ensure brand alignment in service style, music, atmosphere, uniforms, and overall ambiance.
- Drive repeat business and brand advocacy through guest engagement and local community involvement.

**Compliance & Standards**
- Ensure compliance with local health, safety, and hygiene regulations.
- Maintain all operational SOPs, checklists, and audit documentation.
- Participate in hotel leadership meetings and interdepartmental coordination.

**Qualifications & Skills**:

- Minimum 3-5 years in a leadership role in a high-volume restaurant, rooftop bar, or lifestyle venue.
- Proven experience in managing both FOH and BOH operations.
- Strong knowledge of F&B trends, mixology, and restaurant