Customer Service Representative

6 days ago

Thailand Wallich Venture Pte Ltd Full time

1. Customer Inquiries & Support

2. Customer Relationship Management

Develop and maintain relationships with overseas clients by identifying their needs, providingtimely feedback, and driving process improvements.

Address customer complaints, collaborate with internal teams to resolve issues, and enhance overall customer satisfaction.

3. Customer Education & Retention

Deliver basic investment knowledge to designated client groups.

Conduct regular follow-ups to enhance customer retention, engagement, and satisfaction.

Job Requirements

1. Education & Experience

Prior experience in customer service is advantageous

2. Language Proficiency

Fluency in English

3. Soft Skills

A strong service-oriented mindset and excellent communication and coordination skills to manage daily inquiries efficiently.

Proficiency in Microsoft Office

4. Others

Willingness to work in rotating shifts, including morning, afternoon, and evening shifts.

Work Location: Remote

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