Ambassador Supervisor

Customer Care.
Welcome and greet all visitors, customers, and partners, ensuring a positive first impression.
Provide assistance to customers with inquiries, concerns, and special requests.
Handle customer cases and complaints in a professional and timely manner.
Coordinate with internal teams to resolve issues and deliver seamless support.
Collect and record customer feedback for continuous improvement.
Information & Guidance.
Provide clear, accurate, and engaging information about the New area.
Explain concepts related to sustainability and commercial innovation to visitors.
Support visitors in understanding facilities, services, and experiences within the space.
Tour & Delegation Management.
Lead guided tours and study visits for institutions, organizations, and partner delegations.
Assist with the coordination of group visits, ensuring smooth schedules and a positive experience.
Act as a representative for New when engaging with VIP guests or international groups.
Standards & Operations.
Ensure high standards of cleanliness, safety, and visitor experience within the New area.
Represent the New brand with professionalism, enthusiasm, and service excellence..
Bachelor s degree in Hospitality, Business Administration, Communication, Sustainability, or related fields.
Experience in customer service, hospitality, visitor engagement, or event coordination preferred.
Experience handling VIP guests, international delegations, or guided tours is an advantage.
Knowledge of customer service best practices and visitor engagement.
Ability to deliver presentations and guided tours to diverse audiences.
Strong command of English and Thai (spoken and written); additional languages are beneficial.
Service-minded with a welcoming personality.
Excellent interpersonal and communication skills.
Strong problem-solving and conflict-resolution abilities.
Proactive, collaborative, and team-oriented.
Professional appearance and conduct.
5 working days per week.
Able to work in shift time (divided into 3 shifts).
**Job skills required**: English