Guest Service Agent

1 week ago

กรงเทพมหานคร, Thailand MOVENPICK Full time

**Company Description**
At **Mövenpick BDMS Wellness Resort Bangkok**, we offer a perfect harmony of comfort and recuperation for guests seeking a restful escape while still in the heart of Bangkok, one of Asia’s most popular city destinations.

All rooms are designed with space in mind, offering private balcony access and featuring wellness equipment such as sleep therapy speakers and yoga mats. Guests can indulge in culinary delights that are health-focused yet utterly delicious at the resort’s various outlets.

A welcoming outdoor pool, set amidst stunning surroundings, encourages guests to linger and unwind.
- Greet and assist guests with check-in and check-out in a professional and friendly manner.
- Provide information regarding hotel services, amenities, and local attractions.
- Handle guest inquiries, requests, and complaints efficiently and courteously.
- Process reservations, cancellations, and modifications accurately.
- Ensure guest accounts are settled properly and handle payments.
- Maintain a thorough knowledge of hotel policies, procedures, and operational standards.
- Manage and resolve any issues or concerns raised by guests during their stay.
- Assist with coordinating guest services and any special requests or arrangements.
- Communicate effectively with other departments to ensure seamless guest service.
- Uphold the hotel's standards of service and cleanliness at the front desk area.

**Qualifications**
- Previous experience in a Front Desk or Guest Services role in a hospitality environment is preferred.
- Must be fluent in Thai, Chinese and English (both written and spoken).
- Excellent communication and interpersonal skills with a positive attitude.
- Strong attention to detail and organizational skills.
- Ability to handle difficult situations and remain calm under pressure.
- Knowledge of hotel management software (e.g., Opera) is a plus.
- Professional appearance and demeanor.
- Ability to work flexible hours, including evenings, weekends, and holidays.

**Additional Information**
- Employee benefit card offering discounted rates at Accor hotels worldwide.
- Develop your talent through Accor’s learning programs.
- Opportunity to grow within your property and across the world
- Ability to contribute to the community and make a difference through our Corporate Social Responsibility and Environmental, Social, and Governance (ESG) activities.

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