Assistant Banquet Manager

**About us**
Welcome to Holiday Inn & Suites Rayong City Centre, the first and only international branded hotel in Rayong City Centre. Located within close approximity to some of Thailand’s major industrial parks including the Eastern Seaboard Industrial Park and Map Ta Phut Industrial Park. Just 33 kms from U-Tapao International Airport and adjacent to the Passione Shopping Destination along Sukhumvit Road. Our fresh and comfortable 288 guest rooms included 64 suites, with well-equipped and spacious workspace will help you achieve a productive business trip. Enjoy work-life balance by staying connected with your friends and family with high speed internet access in the room and throughout the hotel. Relax by the rooftop pool after a hard day’s work or enjoy our all day dining restaurants, offering local and international cuisine. We are conveniently located in the heart of Rayong's city centre. Simply reach our hotel by following this guide map. Get on Route 7 in Klong Sam Prawet Bangkok from Suvarnabhumi 5. Follow Route 7 to Parish. Take the exit toward Route 36 Rayong from Route 7. Continue on Route 36. Drive to Route 3 in Tambon Noen Pra Municipality, Rayong to 554 Sukhumvit Road.
**Your day to day**:

- Assist in managing the day-to-day activities of the Banquet staff. Schedule employees, including casual labour to ensure proper coverage for all banquet events and activities. Ensure all staff is properly trained and have the tools and equipment needed to effectively carry out their job functions. - Trains, manages and motivates the Banquet department in order to provide high standard of service for customers and meet departmental and hotel targets - Provide direction and support to the team on a daily basis - Assist the Banquet Manager to facilitate the performance management cycle throughout the year - Ensure guests are greeted upon arrival. Respond to guest requests and complaints in a prompt and professional manner. Make appropriate service recovery gestures according to established guidelines in order to ensure total guest satisfaction. - Ensure that all Banquet events are executed according to Banquet Event Order to client satisfaction - Ensure regular client contact when meetings/events are in-house through Daily Meetings Debrief, and ensure all hotel operational details are executed correctly - Post event, obtain client feedback, review guest check with client after function and obtain signature. - Ensure client feedback is communicated and acted upon internally and manage timely resolution of any issues with the client. - Ensure the cleanliness and tidy of the work station and ensure all equipment is in good working order - Maintain the cleanliness, neat and being well-groom appearance at all times during on duty - Ensure that rooms are set-up and service delivery is carried out according to guest expectations and banquet event order. - Conduct pre-function meetings with scheduled staff and review all information pertinent to the service and set-up of groups. Inspect scheduled function areas/rooms, table set-ups, bar set-ups, buffet tables, receptions and coffee breaks for cleanliness, attractiveness and proper layout. - Meet with Kitchen Staff to review scheduled groups’ menu. Ensure agreement of delivery times, amounts, and arrangements. - Coordinate any AV equipment, or other technical needs - Ensure that equipment is prepared for the following day’s work. Ensure that all banquet equipment is in proper operational condition and is cleaned on a regular basis. Ensure that all banquet facilities are cleaned, vacuumed, and properly stocked according to anticipated business volumes. - May assist in reviewing par levels for supplies and equipment and completing requisitions to replenish shortages or additional items needed for anticipated business. - May handle incoming/outgoing boxes and exhibit materials. - May assist with other duties, including assisting banquet staff with their job functions during peak periods.
**What we need from you**:

- Diploma in Hospitality Management or other relevant qualification - Minimum 2 years’ related experience in food & beverage in a full service hotel - Oral and written fluency in English. Fluency in another language is an advantage - Commitment to work rotating shifts, weekends and public holidays. - Great communication skills, ability to interact with guests, employees and third parties that reflect highly on the hotel, the brand and the company.
**What we offer**:

- 2 days off per week - Public Holiday - Annual Leave - Social Security - Health / Life Insurance - Hotel Uniform - Meal at the Great Room - Learning & Development Program
Job Reference: EMEAA36430