Internship - Guest Service Officer

2 weeks ago

, Thailand The Hongkong and Shanghai Hotels, Limited Full time

We are pleased to offer an internship opportunity that will allow you to develop your hands-on industry knowledge whilst partnering with our team. This role will be responsible for activities to support the daily operation in luxury hotel for a minimum of 6 months.
- Great opportunity to work with a wonderful team and develop your career in Hospitality industry

**Key Accountabilities**
- Assist in the check-in and check-out process for guests, ensuring a seamless and efficient experience.
- Support the front desk team with guest inquiries, requests, and complaints, resolving issues promptly and professionally.
- Gain hands-on experience in room allocation, ensuring accuracy and compliance with guest preferences and reservation details.
- Learn about hotel systems and software, such as property management systems (PMS), to support front desk operations and guest service processes.
- Assist in conducting room inspections to identify maintenance issues, safety hazards, and opportunities for improvement.
- Collaborate with other departments, such as concierge and guest services, to ensure guest needs are met and operational efficiency is maintained.

**General Requirements**
- Ideally a current undergraduate pursuing a degree or diploma in Hospitality or Tourism Management.
- Possesses a pleasant personality, is highly customer-oriented, and demonstrates excellent interpersonal skills.
- Good command in both spoken and written English and Chinese.
- Package: Intern allowance THB 13,000 per month, Meal, Uniform

**The Peninsula Bangkok**

The Peninsula Bangkok, a luxurious riverside hotel opened in 1998, offers stunning views of the Chao Praya River from its 37-storey tower. Known for its exceptional Thai hospitality, the hotel features 370 guestrooms and suites, four award-winning restaurants, a three-storey Thai-style villa housing the Peninsula Spa and a three-tiered swimming pool. Consistently recognised as one of Asia's top hotels, the hotel provides an urban oasis in the heart of the city.

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