CRM Executive

1 week ago


กรงเทพมหานคร, Thailand FWD Insurance Full time

FWD spans Hong Kong, Macau, Thailand, Indonesia, the Philippines, Singapore, Vietnam and Japan. In Thailand, established in 2012, FWD Thailand aims to provide customer-led insurance coverage whether it be savings, personal accident, retirement plans, or investment-linked insurance. Along with TMB, our bank partner and with over 900 staffs, we deliver fresh customer experiences and provide quality services to more than 900,000 customers nationwide.

FWD is a fresh insurance company for aspirational people who are looking forward to their lives ahead. We believe that life is all about living your passion and pursuing happiness; it’s our commitment to empower people to live their lives to the fullest everyday.

If you are looking for a company where can fuel your inspiration and cultivate your experience, join us on our exciting journey.
- Design campaign dashboard that capture insights with recommendation to management including identify data source for the dashboard
- Build cost and benefit analysis model for campaign effectiveness assessment
- Work with Data team to identify customer segment and analyze customer’s lifetime value by segment to support initiatives
- Design and implement customer service initiatives for specific segment including productization of service offerings that build and maintain customer engagement and loyalty for FWD
- Work with counterparts in Customer Center, Operations team (POS, Claim, etc.) to implement service offerings including operational process and SLA
- Partner with external vendors to implement services that the company cannot provide in-house. Strong negotiation skills are required to work with external vendors
- Perform other related duties, special projects and assignments as required


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