Field Tech Advisor

1 week ago

กรงเทพฯ, Thailand NTT DATA Full time

**Req ID**: 345379

We are currently seeking a Field Tech Advisor -Thai and English to join our team in Bangkok, Krung Thep Maha Nakhon Bangkok (TH-10), Thailand (TH).

**Position overview**:

- Ensure the stability, reliability, and quality of ongoing service operations
- Drive performance in accordance with contractual obligations, Service Level Agreements (SLAs), and Key Performance Indicators (KPIs)
- Lead and manage escalations, ensuring timely resolution and effective communication with clients and internal teams
- Identify, assess, and mitigate risks to maintain uninterrupted service delivery.
- Promote continuous improvement, efficiency, and innovation across delivery processes and operations
- Conduct regular governance and performance reviews, presenting operational insights, risk assessments, and improvement plans
- Collaborate closely with technical, delivery, and support teams to resolve issues, plan changes, and enhance overall service performance
- Monitor and report on service metrics, analyse trends, and recommend proactive improvements
- Oversee budgeting, resource planning, and contract management to ensure operational and financial efficiency
- Engage strategically with clients to align service delivery with business goals, explore enhancement opportunities, and support account growth initiatives

**Requirements**:

- Bachelor's degree in relevant field
- 3 - 5+ years in IT service delivery & operations, preferably in managed services or outsourcing
- Strong ITIL & service management knowledge
- Excellent client management and communication skills
- Proven leadership with cross-functional, multi-location teams
- Advanced verbal and written communication skills in both Thai and English
- Travel including overnight domestic or international trips may be required

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