Reservation Agent

2 weeks ago

กรงเทพมหานคร, Thailand MINOR Hotels Full time

As Reservations Agent you will directly support the Assistant Reservations Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members.

You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems.

**Qualifications**:

- Familiar with the hotel operations available technology (PMS & RMS) and all distribution channels.
- Understand the dynamics of regional & local market, local competitors and events of the destination.
- Excellent written and verbal communication skills.
- Multi-tasking and time-management skills, with the ability to prioritize tasks.

**Additional Information**:

- Complex role position (Taking care 2 properties; Anantara Riverside Bangkok Resort and Avani+ Riverside Bangkok Hotel)

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