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Chubb Life: Head of Digital and Inforce Management
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**Advanced Customer Insights**: Leverage customer insights and data analytics to gain a thorough understanding of customer needs, preferences, and behaviors.
Utilize findings to tailor products and services, ensuring relevance and value to customers..
**In-Force Policies Management**: Oversee the management of in-force policies to ensure high levels of customer satisfaction with current coverage.
Identify and explore opportunities for upselling and cross-selling initiatives that contribute to revenue growth..
**Go-To-Market Strategy**: Develop and implement a robust go-to-market strategy for digital products and services, ensuring alignment with overall business objectives.
Conduct comprehensive market analysis to identify growth opportunities within digital channels and inform strategic direction.
Collaborate with cross-functional teams (marketing, sales, product development) to ensure cohesive messaging and positioning of digital offerings..
**E-commerce Platform Management**: Oversee the e-commerce strategy, ensuring the platform is optimized for user experience, conversion rates, and sales performance.
Analyze e-commerce trends and customer behaviors to adapt strategies in real-time, enhancing overall performance and customer satisfaction..
**Digital Channels Optimization**: Optimize customer engagement through digital platforms, ensuring that all interactions are seamless and aligned with modern customer preferences.
Implement strategies to enhance the value provided through digital channels, fostering stronger customer relationships.
Bachelor s degree in Economic, Business Administration, Marketing, or a related field.
7+ years of experience in customer value management, e-commerce, customer insights, business intelligence, or a similar role.
Strong analytical skills with a data-driven mindset and experience in customer behavior analysis.
Excellent project management skills, with a history of leading cross-functional initiatives.
Exceptional communication and interpersonal skills, able to influence and collaborate effectively across teams.
**Job skills required**: Project Management, Market Analysis, Product Development
