Cluster IT Manager

**Additional Information**
**Job Number**25112964
**Job Category**Information Technology
**Location**Thailand Area Office, 19th Floor, Bangkok, Bangkok, Thailand, 10500
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Management

**Overview of Position’s Responsibilities**

In this leadership position, the Associate holds Accountability for the properties in scope.

Key focuses in this role are:

- Lead and operate the iT disciplines for the properties assigned and managed offices in scope.
- Manage a team of iT resources.
- Provide support to Cluster iT Director for Owner relations and negotiations on iT matters.
- Once handed over from the Cluster iT Director, accountable for new opening/acquisition construction oversight.
- Accountable for new opening/acquisition countdown and live operation.
- Management Property Internet Support
- Support Cluster iT Director on vendor management
- Responsible for day to day Hotel and Company Office iT operations as assigned.
- Act as Cluster iT Director in his/her absence.

**General**
- Achieve balanced scorecard and annual goals as set.
- Accountable for the overall IT operating health/targets of assigned Hotels and Company Owned and Managed Offices.
- Accountable for keeping Cluster iT Director informed of iT technology environment, issues, initiatives and opportunities.
- Responsible for Operational alignment with business partners and other local cluster teams to provide executive management support for iT operations at the designated locations.
- Engages with, and primary escalation point, for Property Executive Committee.
- Escalation and discipline lead for Cluster iT team assigned.
- Maintain operations direction and tie effectively to the iT long range plan.

**People**
- Responsible for all associates.
- Responsible for talent development for Associates assigned.
- Accountable for assigned properties vendor relationships/contracting/service levels.

**Product**
- Responsible for the research of technology products in-the assigned property.
- Responsible for technology pilots that occur in assigned cluster.
- Process
- Facilitate the management of iT Cluster budget.
- Engages with, and primary escalation point for Property GM, DOF and other Department Heads.

**Stakeholders**
- Area Director iT Operations
- Regional Director iT Operations
- Continent iT Team
- Property Management primarily the GM and DOF and other Executive Committee team members
- Infrastructure vendors
- Local hardware, software and service vendors
- Business leader of the company managed offices

**Measurements of Success**
- **General**
- Meet or exceed SP rating for assigned balanced scorecard and annual goals.
- Meet Network security compliance.
- Support operations directions and tie effectively to the iT long range plan.
- Pass technology related Internal and PCI audits.
- Meet iT PCI related audit compliance.
- Meet iT Technology Internal Audit compliance.
- Manage iT costs and reduce where feasible.
- Remediate appropriate findings from owner audits.
- Ensure process and procedures for PI management including guest engagement, installation support, regular maintenance and test are properly rolled out and generate the PI related reports.
- **People**
- Foster positive relationships with all stakeholders.
- Ensure Vendor relationships are highly collaborative and contracts/service levels are appropriate.
- Accomplish Associate related initiatives.
- Meet Engagement Score targets.
- Be seen as an effective individual contributor and team player.
- Be seen to demonstrate leadership competence through effective and considerable delegation.
- As appropriate, grow existing iT Clusters. Make recommendations to Cluster iT Director regarding the long term Organization structure.
- Ensure vacation planning is effective for all direct reports.
- Ensure the accomplishment of iT Induction for new Property Leadership team members, business council and cluster operation leaders.
- Mentor 2 high potential Associates on an ongoing basis.
- Readily critique own behavior to acknowledge mistakes and improve future leadership performance.
- Act independently to improve and increase skills and knowledge.
- **Product**
- Work with Cluster iT Director on certifying new products as required.
- Facilitate technology pilots are managed effectively.
- **Process**
- Activate iT escalation on a timely and effective basis, follow up and close out.
- Facilitate iT CAPEX preparation for properties according to the schedule.
- Take a lead role in any major finding remediation efforts.
- Meet Marriott’s Security Standards and PCI requirements in the properties.

**Specific Responsibilities**
- **General**
- Keep accurate status documentation (goals, scorecard, LPP tracking)
- Proactively seek to achieve balanced scorecard and goals by leveraging resources and ideas to achieve desired results.
- Pay appropriate attention to properties in scope to ensure iT operations are running smoothly.
- Meet with busi