Credit and Collections Skilled Adminstrator

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In today’s ‘iNTTerconnected’ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the world’s most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.

**Want to be a part of our team?**

The Skilled Credit and Collections Administrator plays a crucial role in the administration of the credit an collections functions within NTT. This role operates in less complex local environments and is responsible for assisting with the management of the creditor payments function within NTT, dealing with internal and external clients to ensure the collection of overdue accounts. They handle smaller ledgers and accounts as part of the credit management process. This role assists with general administration duties within the Credit and Collections team as and when required, as well as providing coaching and mentoring to less experienced members of the team.

**Working at NTT**

**Key Roles and Responsibilities**:

- Follows credit and collections policies and procedures according to established guidelines and applicable legislation and makes recommendations for improvement
- Assists with the evaluation of the credit processing and approval processes
- Opens and maintains client accounts in the applicable Finance system (client profile modification)
- May assist with the payments of all creditors’ accounts and the correct allocation of cash received from payments
- May assist with the coordination of the payments of creditors via electronic funds transfer and cheques
- Updates the relevant database with information relevant to collection calls carried out
- Assists with handling payment and all credit related queries received from internal and external clients
- Escalates more complex queries to the Credit/Collections Manager for resolution
- Ensures the ongoing communication to the relevant clients regarding the resolution of their queries
- Assists with the collection of overdue accounts and appropriately advises clients regarding their payment terms
- Assists with the implementation of account reconciliation to creditor statements
- Assists with the collation and distribution of relevant reports to relevant stakeholders
- Assists with any other administrative activities as required by the Credit and Collections team

**Knowledge, Skills and Attributes**:

- Advanced verbal and written communication skills
- Ability to engage with clients in a professional and tactful manner
- Proactive and meticulous individuals with excellent attention to detail
- Ability to read, analyse and interpret financial reports
- Ability to perform basic mathematical functions on a calculator such as addition, subtraction, multiplication, division
- Proficient in the use of Excel, Word and related MS Office, as well as internet

**Academic Qualifications and Certifications**:

- High School Diploma
- Completion of or working towards completion of a relevant certification such as a CCP

**Required Experience**:

- Solid demonstrated experience gained within a credit and collections function preferably within a corporate environment
- Solid client service experience
- Previous team leader experience

**Skills Summary**

Accounts Receivable (AR), Communication, Credit Policies, Data Analysis, Financial Acumen, Problem Solving, Self-Organization (Business)

**What will make you a good fit for the role?**

**Workplace type**:
On-site Working

**Equal Opportunity Employer**

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category

**A career at NTT means**:

- Being part of a **global pioneer -** where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.
- Being at the forefront of **cutting-edge technology -** backed with a 150-year heritage of using technology for good. With 40% of the world’s internet traffic running on our network and where Emoji were first invented, you can be proud of the group’s many new ‘firsts’.
- ** Making a difference -** by doing meaningful work that helps to shape the future for our clients, and across industries and communities