Assistant Guest Experience Manager

5 days ago

กรงเทพมหานคร, Thailand Grand Hyatt Erawan Bangkok Full time

Summary

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.

Assistant Guest Experience Manager - Arabic Speaking is responsible to assist the operation team in managing the guest experience department to ensure maximum guest satisfaction, through pre-arrival, stay and departure experience.
- Ensures a warm welcome and effective information services for hotel guests
- Ensures that guests' stay at the hotel runs smoothly
- Develops high quality relationships with guests, from the moment they arrive and throughout their stay, in order to encourage loyalty
- Anticipates guests' needs and takes them into consideration
- Handles any guest complaints
- Informs guests about the formalities, any special conditions relating to their stay and the services available
- Organizes arrivals and departures with Rooms Division team
- Coordinates room allocation with the Housekeeper (M/F), handling any switches as necessary
- Communicates with the other departments
- Ensures that guest documentation and information is available and up-to-date
This role reports to Guest Experience Manager.

**Qualifications**:

- Degree or Diploma in Hospitality or Tourism management.
- Proficiency in English and Arabic languages is a must.
- Significant experience in a customer-service position
- Good problem solving, organizational and interpersonal skills.

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