Customer Program Management Admin

Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department’s goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.
Performs tasks such as, but not limited to, the following:
Coordinates & leads gathering information and resources; assisting with the quote process as required, on an opportunity-by-opportunity basis, including the packaging of actual bid, proposal and presentation package for customers. Communicates with Site Operations employees as needed to ensure customer expectations are managed appropriately. Coordinates account strategy and tactic development meetings / planning initiatives, producing and maintaining department presentations. Arranges and coordinates details pertaining to customer visits and audits. Completes customer
- submitted surveys, self-audits and information requests as required, seeking assistance from a more senior resource when needed. Conducts RFQ/quote logging, prioritization, no-bid/win/loss reporting / result tracking. Receives, reviews and monitors status of customer RFQs. When necessary, communicates with internal and external customers to identify and help resolve issues that may affect the on-time delivery of the quote(s). Prepares materials, inclusive of customer requirements and issues to support quote cell meetings. Maintains teams’ database for items including but not limited to issues / complaints, corrective action requests and root cause resolution. Generates performance reports & measurements for distribution to internal staff. Tracks & resolves discrepancies pertaining to the creation of monthly management reports. Prepares and distributes reports which may include open/closed RFQ/quote status and metrics. Performs and maintains required data storage and organization.

**Knowledge/Skills/Competencies**:

- Ability to evaluate and prioritize a variety of tasks to ensure their timely and accurate completion, while working with frequent and ongoing interruptions.
- Ability to communicate effectively, both verbally and in writing, with a wide variety of internal and external customers.
- Ability to efficiently organize, file and retrieve hard copy and electronic information relating to the business of the work unit.
- Ability to manage sensitive department and employee information in a confidential manner.

**Physical Demands**:

- Duties of this position are generally performed in a normal office environment.
- Duties may require extended periods of sitting and sustained visual concentration on a computer monitor or on numbers and other detailed data. Repetitive manual movements (e.g., data entry, using a computer mouse, using a calculator, etc.) are frequently required.

**Typical Experience**:
Four to six years’ relevant experience.

**Typical Education**:
Additional courses after High School, or consideration of an equivalent combination of education and experience.
Educational Requirements may vary by Geography

**Notes**:
This job description is not intended to be an exhaus

**Detailed Description**:
Incumbents may determine best methods and procedures to follow to complete assignments. Tasks are very complex in nature where considerable judgment and initiative are required in resolving problems and making recommendations. Decisions/actions may have an impact on the department’s goals and may go beyond the department. Works under minimum Supervision. Situations not covered by standard processes, procedures and methods are referred to manager or expert resource. May provide functional guidance to others performing similar work. May be considered the expert in areas assigned. Builds internal and external relationships that require exchanging information and providing some explanations in a problem solving capacity.

Performs tasks such as, but not limited to, the following:
Coordinates & leads gathering information and resources; assisting with the quote process as required, on an opportunity-by-opportunity basis, including the packaging of actual bid, proposal and presentation package for customers. Communicates with Site Operations employees as needed to ensure customer expectations are managed appropriately. Coordinates account strategy and tactic development meetings / planning initiatives, producing and maintaining department presentations. Arranges and coordinates details pertaining to customer visits and audits. Completes customer
- submitted s