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Claims and Fulfillment Lead

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กรงเทพมหานคร, Thailand Unilever Full time

Purpose of Role- Supervisory role for all activities in the Deliver and Collection pillar: Stock Allocation, Billing, Supplier Payments, Claims

Key Accountability- Ensure E2E delivery - on time delivery, reduce cost/service- Ensure E2E delivery of the invoice to cash - over all reduction of past due and DSO, and over all improvement

Key Responsibilities- Manage people - portfolio share, work allocation, attrition and leaves- Manage UL escalations and re-prioritizations- Assist team members with exception situations or customer escalations- Report work to UL as agreed (SLA, LPIs and trackers

Key Interactions- Market Facing Organization (CD, Finance, Logistics)- Customer Experience Manager- E2E Planning Lead- MDM Service Lead