Customer Service Ambassador

3 weeks ago


Bangkok, Bangkok, Thailand EXANTE Full time

About EXANTE

EXANTE is a pioneering wealth tech firm, offering cutting-edge trading solutions and B2B financial infrastructure that drives value through technology.

We empower clients to access over 1 million financial instruments from a single multi-currency account.

A global leader with 600+ employees across 70+ locations, representing 60 nationalities, united by guiding principles:

  • We believe freedom is an inherent right
  • We catalyze growth
  • We safeguard client privacy
  • We deliver exceptional customer experiences

As a Financial company, we prioritize people development. We invest in our team members' growth.

Join us in shaping the future of wealth management: https://exantecareers.com

About This Role

Reporting Line: Head of Client Services

Location: Thailand

Worksite: Remote

Key Responsibilities

Client Support Specialist

  • Manage inquiries via email, live chat, and phone calls within set SLAs and KPIs
  • Provide top-notch support by identifying clients' needs and delivering tailored solutions
  • Liaise with internal teams to resolve complex inquiries
  • Redirect inquiries to relevant departments when necessary
  • Maintain in-depth knowledge of our products and services
  • Foster a positive image of our company
  • Contribute to side projects and tasks such as FAQ updates and internal documentation
  • Regularly communicate feedback and suggestions with your line manager
Requirements

Essential Skills and Qualifications

  • Financial markets and industry expertise
  • Previous experience with tools like Intercom, Zendesk, Atlassian
  • Background in a brokerage or investment company
  • Proficiency in written and spoken English at a professional level
  • Strong client-focused service skills
  • Understanding of basic technical concepts
  • Excellent communication skills, both written and verbal
  • Strong organizational skills and attention to detail
  • Ability to multitask effectively
  • Comfortable working flexible shifts
What We Offer

Corporate Benefits & Perks

  • Select corporate benefits to suit your preferences
  • Inspiring culture, pleasant work environment
  • Ongoing education & training programs
  • Opportunity to network & connect at Corporate Events
  • Global career opportunities

*Benefits/perks may vary depending on employment nature and country of work.



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