Customer Service Ambassador
3 weeks ago
About EXANTE
EXANTE is a pioneering wealth tech firm, offering cutting-edge trading solutions and B2B financial infrastructure that drives value through technology.
We empower clients to access over 1 million financial instruments from a single multi-currency account.
A global leader with 600+ employees across 70+ locations, representing 60 nationalities, united by guiding principles:
- We believe freedom is an inherent right
- We catalyze growth
- We safeguard client privacy
- We deliver exceptional customer experiences
As a Financial company, we prioritize people development. We invest in our team members' growth.
Join us in shaping the future of wealth management: https://exantecareers.com
About This RoleReporting Line: Head of Client Services
Location: Thailand
Worksite: Remote
Key ResponsibilitiesClient Support Specialist
- Manage inquiries via email, live chat, and phone calls within set SLAs and KPIs
- Provide top-notch support by identifying clients' needs and delivering tailored solutions
- Liaise with internal teams to resolve complex inquiries
- Redirect inquiries to relevant departments when necessary
- Maintain in-depth knowledge of our products and services
- Foster a positive image of our company
- Contribute to side projects and tasks such as FAQ updates and internal documentation
- Regularly communicate feedback and suggestions with your line manager
Essential Skills and Qualifications
- Financial markets and industry expertise
- Previous experience with tools like Intercom, Zendesk, Atlassian
- Background in a brokerage or investment company
- Proficiency in written and spoken English at a professional level
- Strong client-focused service skills
- Understanding of basic technical concepts
- Excellent communication skills, both written and verbal
- Strong organizational skills and attention to detail
- Ability to multitask effectively
- Comfortable working flexible shifts
Corporate Benefits & Perks
- Select corporate benefits to suit your preferences
- Inspiring culture, pleasant work environment
- Ongoing education & training programs
- Opportunity to network & connect at Corporate Events
- Global career opportunities
*Benefits/perks may vary depending on employment nature and country of work.
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