Senior IT Helpdesk Analyst

**Company Description**

**Job Description** Primary Accountabilities**:

- Provide advanced technical support to end-users, including troubleshooting and resolution of complex hardware, software, and network issues.
- Mentor and train junior IT Helpdesk staff, and assist with the development of training materials and documentation.
- Provide guidance and support to end-users on IT policies, procedures, and best practices.
- Ensure that all IT support requests are properly documented and tracked using a helpdesk ticketing system.
- Collaborate with other IT teams to resolve issues and implement new solutions.
- Analyze Helpdesk system performance data to identify trends and areas for improvement and provide reports to management.
- Participate in the evaluation, selection, and implementation of new IT systems and technologies.
- Direct unresolved issues to the next level of support personnel.
- Identify and escalate situations requiring urgent attention.

**Technical Skillset**:
Advanced knowledge of Windows and/or Linux operating systems.

Advanced knowledge of networking protocols and systems, including TCP/IP, DNS, DHCP, and VPN.

Advanced knowledge of hardware, including desktops, laptops, servers, printers, and mobile devices.

Experience with virtualization technologies, such as VMware/Vcenter/Vmotion and/or Hyper-V.

Experience with cloud computing platforms, such as AWS or Azure.

Experience with scripting and automation using languages such as PowerShell, Python, or Bash.

Advanced knowledge of IT security principles and tools, including firewalls, intrusion detection and prevention systems, and antivirus software.

Experience with Helpdesk ticketing systems, such as ServiceNow or Zendesk.

Familiarity with DevOps practices and tools, such as Git and Jenkins.

Experience with data analysis and reporting tools, such as Tableau or Power BI.
**Qualifications**
- Bachelor's degree in Computer Science, Information Technology, or related field.
- 5+ years of experience in IT Helpdesk support.
- Advanced knowledge of IT hardware, software, and networking systems and protocols.
- Experience with Helpdesk ticketing systems, such as ServiceNow or Zendesk.
- Excellent communication and interpersonal skills, with the ability to work well in a team-oriented environment.
- Ability to work under pressure and prioritize tasks effectively.
- Experience with data analysis and reporting tools.
- Familiarity with IT security best practices and tools.
- Good command in English and Thai

**Additional Information** Limitless Opportunities**

Chromalloy offers challenging assignments, great teams, development and training, and exciting opportunities to enhance your skills, abilities and knowledge.

Chromalloy maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks. Please note that depending on the specific position, you may be required to pass additional medical tests, background checks, and/or other requirements.

Chromalloy is proud to be an Affirmative Action/Equal Opportunity Employer and participates in E-Verify. It is our policy to provide equal opportunity to all employees and applicants and to prohibit any discrimination because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. Sexual harassment, or any other kind of harassment, will not be tolerated. The foundation of these policies is our commitment to treat everyone fairly and equally and to have a bias-free work environment.