Head of A&h

Your future team

The Head of Accident and Health (A&H) for Thailand will develop and execute the product line strategy in accordance with the International product strategy, underwriting framework and pricing guardrails. This role will have accountability for talent management and overall responsibility for the Country Product P&L.

Your contribution at AIG

You will be responsible for the leadership and management of all aspects of AIG’s Thailand Accident and Health business with accountability for go-to-market effectiveness and efficiency, product, underwriting and risk control, and implementation of best practices. With a strong focus on profitable growth, you will drive strategies as a partner and thought leader, in collaboration with distribution, claims, pricing, portfolio management, operations and other cross-functional teams. Delivering sustainable bottom line results while continuing to innovate from both product and underwriting standpoint will define your success in this exciting role.

As a Leader, you are respected for your business acumen, deep technical expertise and ability to oversee/improve programs and processes. You collaborate with multiple stakeholders, making sound decisions using data, analysis, experience, and judgment, on a foundation of a growth mindset and sound risk management. Ultimately, you take ownership for key outcomes. As a People Manager, you make the difference in an employee’s experience at work. Great managers provide direction, motivate and grow talent, and empower and coach teams toward higher levels of performance. The quality of Leadership is a defining factor for a company’s success. Leaders are responsible for developing business strategies and/or translating those strategies into meaningful outcomes and ultimately, business results. As a Leader, you reach across geographical and functional boundaries to create alliances that further the organization’s objectives and market position. Your deep and broad industry knowledge allows you to foresee external conditions that could potentially affect AIG’s future.

Key Accountabilities

Lead the Thailand portfolio of A&H business to deliver planned operating and financial results:
Drive the development and execution of growth and profitability strategies for the A&H Business

**Responsible for the achievement of financial targets**: NPW growth, C/R, L/R, A/R and GOE; NB, persistency
Responsible for the achievement of financial targets for revenue, profit and growth; includes GWP, GAAP Underwriting Profit, and GOE and PTOI targets.
Lead channel, product and market expansion
Recruit and develop A&H country resources and functional leads
Ensure regulatory and legal compliance across the A&H operation

Move the organization forward via direct and functional reports:
Establish and leverage strong relationships with Regional and Country leadership
Collaborate with technical and functional departments across the wider business
Provide oversight for large projects and initiatives related to A&H
Work with HR to develop top distribution, product and functional talent
Drive a culture that promotes results, collaboration, diversity and inclusion
Coordinate with the regional/country actuaries to assure timely rate reviews, ongoing pricing and segmentation initiatives

**Execute A&H plans and strategies across local markets**:
Develop major distribution partnerships with digital and traditional players
Expand and manage both analogue and digital channels
Broaden A&H customer base to target SMEs and key individual demographics
Drive product pipeline with supplemental health, micro, hybrid and embedded products
Work with functions and to build and deploy customer-centric propositions across marketing, sales, claim, payments service
Lead the A&H product development process to stay ahead of the market
Manage all distribution channels to assure maximum penetration of target segments
Develop new business opportunities through the identification of alternative distribution channels
Seek opportunities to improve synergies and cross sell activities between products, distribution channels and companies within the AIG Group
Facilitate and promote all cross-selling and up-selling initiatives for the benefit of AIG and to meet customers’ total insurance needs

Drive profitable production growth with A&H country and functional leadership:
Oversee DDM targets, activity, monitoring
Manage group new and renewal pipeline
Supervise production underwriting activity
Work with Actuarial to lead portfolio and rate reviews
Agree and monitor corrective action plans

Provide appropriate tools and infrastructure to govern business:
Library of existing coverages and products
Tools to model, execute and track DDM campaigns and spend
Use of raters at regional and local level

**Actionable MI to support underwriting**: exposure, retention, rates
Pipeline, activity and workflow management
Actuarial support and analysis to support portfolio reviews
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