Operations Manager
2 days ago
**About the role**
Operation Manager is to managing daily operation for order processing Monitoring of shipments, clearance process and keep track of delivery times. Manage Freight forwarders. Lead the contract renewal (assess and negotiate the terms and conditions of contract). Plan cost reduction in transportation by choosing appropriate forwarders and negotiating on best rates. Ensure appropriate HS code has been provided by Vendor upon creation of SKU and ensure that importation comply to customs regulation.
- Managing daily operation for order processing.
- Monitoring of shipments, clearance process and keep track of delivery times. Manage Freight forwarders. Lead the contract renewal (assess and negotiate the terms and conditions of contract).
- Plan cost reduction in transportation by choosing appropriate forwarders and negotiating on best rates.
- Ensure appropriate HS code has been provided by Vendor upon creation of SKU and ensure that importation comply to customs regulation.
- Ensure company import and type license are updated.
- Respect Group compliance policy for dual use type of products, report gaps in compliance.
- Oversee and liaise with clearance agent on a new of import trade or customs regulation.
- Responsible for timely submission of report to trade ministry.
- Customs controls/audits: follow-up customs audit under court process / handle and liaise with consultant on customs audit and objection.
- Oversee importation and inbound freight costs with alignment with Group policy.
**Logistics**
- Plan and manage logistics, warehouse, transportation and customer services.
- Establish continuous productivity improvement using Kaizen and 5S methods.
- Put in place and monitor warehouse KPIs (Cost, quality and accuracy).
- Monitor inventory record and monthly cycle physical count, explain inventory discrepancies and process with corresponding inventory adjustment in respecting the DAM.
- Monitoring RMA process and delivery Return To Vendor when relevant.
- Monitoring demo loan units and ensure that demo units are collected when due.
- Alert Country Manager on any risk of excessive or obsolete inventory.
- Ensure aged stock is written-off/destroyed according to Group procedures (at least once a year) // Clean-up “old” stock in GPS (sales’ stock and demo stock).
- Ensure all pre-loads are known and submit for approvals.
- Provide monthly update of all open orders status of the company in relation to delivery out to partners.
- Work with Finance to ensure GRN process are duly processed in system before AP payment processing.
- Participate to the new ERP (Netsuite) Implementation.
**Other Operations Related**
- Assist in vendor audits as and when required.
- Monitor and clean-up backlog on monthly basis.
- Monitor Professional Services performed by vendors (push to get sign-off from vendors’ technical teams) and follow-up up to billing.
- Monitor the USD/IDR rate in GPS and liaise with Finance HQ.
- Offices contract renewal.
- Best practice sharing with other APAC Operations teams.
**Who we are looking for**
**Experience**
- Bachelor’s degree or equivalent experience.
- 3 to 5+ years of experience in operations, warehousing, transportation, Import/Export, order
management and some back-office functions.
**Languages **English fluency is a must, any other language a plus.
**Location**: position based in Bangkok, Thailand Office
**Personality & Skills**
- Experience in a lead role around Operations, warehousing, export compliance and transportation.
- Good personal computer and business solutions software skills.
- Strong written and verbal communication skills, including the ability to quickly synthesize data and develop recommendations.
- Strong Analytical and Problem-solving skills required.
- Strong presentation/ communication / facilitation skills (oral and written).
- Capable of managing multiple objectives simultaneously.
- Self-motivated, requiring mínimal direct supervision.
- Experience in IT Distribution or Supply Chain industry is a plus.
- Experience in Kaizen and 5S appreciated but not mandatory.
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