Servicenow Project Executive and Hcm Lead
23 hours ago
**Introduction**
At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.
**Your Role and Responsibilities**
IBM’s ServiceNow business is growing rapidly, and we are looking for a new leader to drive this growth. As a Technical Architect - ServiceNow, you will be responsible for providing architecture oversight to our projects as well as help in architecting solutions for our top national and international clients. You will provide thought leadership, review and advice on the client’s ServiceNow Architecture and integration within ServiceNow modules and 3rd Party solutions and build new methods and tools to be used across all our projects.
Responsibilities for the ServiceNow Technical Architect
- Handle Architectural role in ServiceNow area. Analyse current technologies used within the target project and determine ways to improve by implementing ServiceNow and its architecture.
- Provide technical consultation to our clients in terms of using ServiceNow best practices for implementations and ongoing operations
- Lead and govern end-to-end ServiceNow implementations, migrations, transformation projects using onshore, offshore and nearshore models.
- Establish enterprise wide best-practices and IT thought leadership in Service Management, Service Integration and Management, Intelligent Automation Platform and Robotic Process Automation.
- Lead & investigate complex technical issues and review code as required.
- Account for possible project challenges on constraints including, risks, time, resources and scope
- Work closely with project management teams to successfully monitor technical progress of ServiceNow implementations and maintenance/administration tasks
- Design ServiceNow technical solutions and also provide detailed specifications for those proposed solutions
- Provide expert guidance for best practices related to ServiceNow administration
**Required Technical and Professional Expertise**
- 10+ years of IT experience with Proven ServiceNow Product knowledge
- 3-5 years of experience as a ServiceNow Solution/Technical Architecture with implementing SaaS/PaaS Solution on specific cloud architecture.
- Experience in multiple end-to-end ServiceNow implementations across all modules - TSM Pro, ITSM Pro, HRSD, ITOM Pro, SAM Pro, HAM Pro, ITBM Pro, Security Operations, GRC, FSM Pro and CSM Pro.
- Strong working in an Agile/DevOps environment in Continuous Integration, Continuous Delivery, automated testing, Agile metrics Preferred Tech and Prof Experience
**Preferred Technical and Professional Expertise**
- Strong understanding of the key technologies relevant to the ServiceNow integration solutions including: SSO, SAML, SSL, Web Services, LDAP, JDBC, ODBC, REST,FTP and also well versed with cloud technologies.
- Mandatory ServiceNow certifications - Certified System Administrator, Certified Application Developer, Implementation Specialist in 2 or more of these modules - ITSM/HRSD/CSM/FSM/ITBM/Discovery/Service Mapping/GRC/SIR/PPM/Cloud Management
- Experience with enterprise level tool migrations
- Experience in software engineering and design architecture
- Excellent Communication skills - ability to communicate at an executive level
- Proven interpersonal skills while contributing to team effort by accomplishing related results as needed
**About Business Unit**
IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.
**About IBM**
**Location Statement**
IBM is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
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