Operator Supervisor

5 months ago

ระยอง, Thailand Hilton Full time

Operator Supervisor

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it's with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.

The Operator Supervisor organizes and coordinates services to ensure that each customer experiences a memorable stay from arrival, during the stay, through to departure, in line with Hilton and the hotel policies and procedures.

**What will I be doing?**

As the Operator Supervisor, you will be responsible for performing the following tasks to the highest standards:

- Actively seeking verbal feedback from customers and team members at every opportunity.
- Agree on and implement actions to make improvements to customer service.
- Promote Hilton Honors and its associated benefits to guests who are not already enrolled in the program, ensuring that existing Hilton Honors members receive personal and professional service that recognizes them as important guests and that their benefits are received.
- Positively deal with and learn from customers' complaints and comments with follow-up and feedback to the related Communication Manager / Guest Service Manager.
- Handle complaints promptly and efficiently, taking the necessary action and informing the Communication Manager / Guest Service Manager to follow-up where appropriate.
- Follow-up with guests to ensure satisfaction with problem resolution (service recovery).
- Maintain guest history records to assist with returning guests.
- Make sure all customer requests and queries are responded to promptly and effectively while assisting on the floor during peak periods each day.
- Be available to assist on duty in the hotels during any busy days or special events.
- Be proactive towards customers, assisting them with any reasonable requests, and training all team members to see these things before the customers ask.
- Handle all internal and external guest enquiries promptly with mínimal delay, directing them to the correct parties with which they wish to speak to and provide information where necessary.
- Effectively manage all hotel communications, telephone, fax, mail, in a prompt, courteous and efficient manner, ensuring that guests feel welcome when they contact the hotel.
- Be up to date with information on facilities, attractions, places of interests, sights and activities in and around the hotel.
- Handle and deliver all messages in a private and confidential manner, ensuring privacy for guests and ensure that the messages are received and delivered clearly, accurately and in a timely manner.
- Provide and ensure that all team members provide on time wake-up call services for hotel guests.
- Knowledgeable of Hilton's departmental standards and run the Communication Centre as a MAGIC Centre according to brand standards, explaining standards to the team, assess their performance against these standards and monitor standards through regular standards review checks.
- Familiar with operating the telephone, FCS, OnQ PM and Micros system.
- Take on an active role in the team by being kind, cooperative, and helpful and never forgetting the person behind the guest.
- Take on an active role in the Guest Service Centre.
- Transfer all internal and external guest calls to the appropriate parties correctly, with mínimal delay.
- Develop action plans to address shortfalls in standards and identify shortfalls before they affect customer service, implementing and following through with improvements identified.
- Manage all equipment and be familiar with the system and functions, resuming the role as the person in charge of the section during the absence of the Communication Manager.
- Describe, assign and delegate duties and authorities for the operation of the department at all times.
- Understand what's going on in other departments and its implication for your own department.
- Plan ahead and ensure adequate resources are available.
- Coordinate with Housekeeping and Engineering department to ensure cleaning is followed-up, ensuring that follow-up procedures are maintained.
- Communicate effectively with the F&B and Kitchen teams to ensure in-room dining quality and effectiveness.
- Be completely familiar with all emergency procedures and the fire system, ensuring that all Communication Centre team members are familiar with the procedures too.
- Ensure the shift is reviewed, and handovers and briefings ar

  • Operator

    5 months ago

    ระยอง, Thailand Hilton Full time

    Operator With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the...

  • Shift Supervisor

    2 months ago

    ระยอง, Thailand Momentive Full time

    Job Title: Shift Supervisor Summary: Production Shift Supervisor is responsible for the supervision of all shift production employees and production process. Oversees training, upgrading production operators and performance evaluation. Performs administrative duties as required including maintaining employee attendance records and any other reports as...

  • Manufacturing Supervisor Ii

    5 months ago

    ระยอง, Thailand Lear Corporation Full time

    Location: Rayong, TH, 21140**Manufacturing Supervisor II**: Drive your career As a member of Production Team, the Production Supervisor will be responsible to Management and discipline of production employees, Correct and efficient operation of production to maximize output and quality to achieve the Plant targets. Based at Lear Automotive (Thailand) Co...

  • Stewarding Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Stewarding Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Production Unit Supervisor

    5 months ago

    ระยอง, Thailand corbion Full time

    **Corbion is looking for 4 Production Unit Supervisors.** At Corbion, we exist to champion preservation in all its forms, preserving food and food production, health, and our planet. Are you ready to play a prime role in a new plant process commissioning and controlling the production with safety and performance initiatives at our largest Lactic Acid Plant...

  • Packaging Machine Operator

    5 months ago

    ระยอง, Thailand บริษัท ซันโทรี่ เป๊ปซี่โค เบเวอเรจ (ประเทศไทย) จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 2 - 3 ปี- ระยอง- ประกาศนียบัตรวิชาชีพชั้นสูง (ปวส.) หรือสูงกว่า- สามารถเจรจาต่อรองได้-...

  • Manufacturing Supervisor Ii

    5 months ago

    ระยอง, Thailand Lear Corporation Full time

    Drive your career As a member of Production Team, the Production Supervisor will be responsible to Management and discipline of production employees, Correct and efficient operation of production to maximize output and quality to achieve the Plant targets. Based at Lear Automotive (Thailand) Co Ltd. (Rayong Plant) this full-time position will report to...

  • Warehouse Operator

    5 months ago

    ระยอง, Thailand AutoStore Full time

    AutoStore_ _Our headquarters is in Nedre Vats Norway with offices in Haugesund (Norway), Oslo (Norway), the US, UK, Germany, France, Spain, Italy, Austria, South Korea, Japan and Singapore._ - Bots, Bins and Brilliant People - bring on the future of warehousing!_ AutoStore is seeking a Warehouse Operator for new factory in Thailand - AutoStore is the...

  • Operations Manager

    5 months ago

    ระยอง, Thailand 24M Technologies Full time

    **Company Description** **Responsibilities**: - Manage production activities to support yield, quality, and throughput improvement targets. - Build and improve upon manufacturing data acquisition, storage, and visualization. - Improve yield throughout all process areas leveraging common continuous improvement methods. - Mentor and guide direct reports...

  • Mixing Operator

    5 months ago

    ระยอง, Thailand BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Purchasing Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Purchasing Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Mixing Operator

    5 months ago

    ระยอง, Thailand BAXTER Full time

    **Vantive: A New Company Built On Our Legacy** Baxter is on a journey to separate our ~$5B Kidney Care segment into a standalone company. Vantive* will build on our nearly 70-year legacy in acute therapies and home and in-center dialysis to provide best-in-class care to the people we serve. We believe Vantive will not only build our leadership in the kidney...

  • Accounts Able Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Accounts Payable Supervisor The role aims to be recognized as a trusted advisor to finance team members and other hotel business partners. This role supports the finance led to retain and train best-in-class finance professionals and assists in developing their finance team. This role ensures a robust control and compliance environment and supports the...

  • Account Payable Supervisor

    2 weeks ago

    ระยอง, Thailand Hilton Full time

    Account Payable Supervisor The role aims to be recognized as a trusted advisor to finance team members and other hotel business partners. This role supports the finance led to retain and train best-in-class finance professionals and assists in developing their finance team. This role ensures a robust control and compliance environment and supports the hotel...

  • Warehouse Operation Manager

    5 months ago

    ระยอง, Thailand บริษัท เลสชาโก้ (ประเทศไทย) จำกัด Full time

    วันนี้ - คุณสมบัติพื้นฐาน - งานประจำ- 10 - 12 ปี- ระยอง- ปริญญาตรี- สามารถเจรจาต่อรองได้- หน้าที่และความรับผิดชอบ - To implement warehouse work instructions for supervisor, forklift,...

  • Security Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Security Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Floor Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Floor Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Restaurant Supervisor

    4 weeks ago

    ระยอง, Thailand Hilton Full time

    Restaurant Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...

  • Outlet Supervisor

    5 months ago

    ระยอง, Thailand Hilton Full time

    Outlet Supervisor With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts,...

  • Production Supervisor

    5 months ago

    ระยอง, Thailand Essilor Full time

    Who we are Nice to know We are looking to hire a Production Supervisor for Edging-Mounting and Packing workshop. This position is responsible to manage and supervise the shift leaders and operators to achieve in all aspects of quality, quantity and service to satisfy customer needs. And also, to manage turnover, absenteeism and overtimes in line with...