Cultural Ambassador

**About us**
As the world’s largest family of luxury hotels, we all take great pride in being genuine ambassadors of the InterContinental® brand. Shaped by decades of international know-how and local insights, our passion for luxury travel spans cultures and customs. Inspiring us to create warm and sophisticated experiences for those seeking a richer perspective on the world. Each of our hotels cultivates a distinctive style and ambience where we embrace every opportunity to give our guests a personal and enriching experience. If you’d like to embrace a wider world of experiences and opportunities, we’d like to welcome you to the world’s most international luxury hotel brand. As the world’s first international luxury travel hotel brand, at InterContinental Hotels & Resorts we look for colleagues who are charming, confident, and internationally-minded; people who know what it takes to exceed guest expectations. InterContinental Chiang Mai Mae Ping is looking for someone with both feet in the cultural and artistic arteries of Chiang Mai. The InterContinental Chiang Mai Mae Ping is a Living Museum, and we want someone who can connect the hotel with the art and culture scene of the Rose of the North. You will be responsible for ensuring that the boundaries are blurred between hospitality and total immersion into the essence of Chiang Mai. From organizing exhibitions at the hotel, curating art displays reflecting the best of this amazing city, to events showcasing our extremely talented local musicians, and everything in between. This is no ordinary hotel job, but if it sounds like something that gets you up with a smile on your face every morning, then we want to hear from you.
**Your day to day**
1. Ensure and provide a professional upscale guest service experience through connecting with local experiences. 2. Create, design guest journey program aligned with Lanna heritage knowledge. 3. Collect and record information about artifacts and pieces, and work with colleagues and outside experts to create attractive displays. 4. Create a positive first impression for guests. 5. Motivate and develop team members, provide training on art and local knowledge, new tourist attractions. 6. Create, lead, and maintain local experience program to increase guest loyalty and retention. 7. Evaluate and respond to all guest feedback. 8. Maintain regular and seamless communication with guests by being approachable, detailed oriented, results driven and gracious. 9. Coordinate and manage communication between all departments impacting the guest’s experience. 10. Maintain highest Brand Standards. 11. Closely work with local museum, art gallery, craft shop, university, government agencies and other institutions. 12. Conduct or organize tours, workshops, and instructional sessions to acquaint individuals with an institution's facilities and materials. 13. Provide information and assistance to the Director of Communications and Marketing to develop communications and marketing materials and strategies regarding exhibitions and programs
**What we need from you**:

- Bachelor’s degree / higher education qualification / equivalent in History or Art administration - Experience in museum operations will be a plus. - Expertise in administrative digital skill in relevant field. - Exceptional research and verbal and written communication skills. - Ability to work independently or with other colleagues to achieve objectives.
**What we offer**
In return for your hard work, you can look forward to benefits package including hotel discounts worldwide. What’s more, because your career will be as unique as you are, we will give you all the tailored support you need to make a great start, be involved and grow. And because the InterContinental Hotels & Resorts brand belongs to the IHG family of brands, you will also benefit from all of the opportunities that come from being part of a successful, global hospitality company with over 5,125 hotels in over 100 countries around the world. So whoever you are, whatever you love doing, bring your passion to the InterContinental Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today and let's #GoFurtherTogether.
Job Reference: EMEAA38056