PMO and Service Centre

6 months ago

คลองเตย กรงเทพมหานคร, Thailand Krungthai Bank PCL. Full time

ทีม Business Innovation (งาน Digital Banking Delivery)
**Role**: PMO and Service Centre: NEXT.
ROLE & RESPONSIBILITIES.
Provide a consolidated view of all projects, consolidate all information and documents correctly and build a project dashboard / configurable report specifically for stakeholders to ensure that all the deadlines are achieved on time with all the artifacts and processes are being followed.
Collaborating with PO leaders to define, prioritize, and maintains the sprint backlog, incident for assigned products, balancing the requirements of stakeholders for future product development
Planning project management, including setting deadlines, prioritizing tasks, and assigning team members to various deliverables
As platform owner, to work with customer complaint and app support team to handle complaints, provide appropriate response, solutions and alternatives within the time limits, and follow up to ensure resolution
Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment.
Synthesize key learnings from customer cases, tracing the journey from product features and collaborate with related partied for development/enhancement.
Developing effective training material, internal communication and artwork to properly communicate to related parties and touchpoints
Perform Testing (UAT,PVT) and ensure deployment successfully for both function requirement and non-function requirement.
Have experience in PMO, Product Owner and/or Product Development
Experience successfully driving end-to-end delivery of intelligence solutions, including a wide variety of mechanisms, e.g. dashboards, APIs, real time alerts, new products/features etc.
Proactive, self-starter with excellent project management skills, strong problem-solving skill and ability to manage multiple tasks effectively.
Have service minded, excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment
Ability to analyze information and complex data into clear, concise. Delivers
presentations with a confident and engaging demeanor, captivating the audience's attention.
Understands SDLC (System Development Life Cycle) methodologies and
collaborates with the IT team to ensure product delivery at each phase.

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