IT Support

**Main objectives and Summary** - Responsible for overall IT support for ATA users. - Deliver efficient IT support service. - Maximize security and availability of ATA infrastructure. - Ensure SLA for incidents and established procedures are respected. - Provide IT administration and service IT-Support for Bangkok based users working for International Banks...

**SALES SUPPORT ADMINISTRATOR** PALO IT is a software development and consulting company with a strong focus on digital innovation. Started in Paris in 2009 and with offices in France, Singapore, Hong Kong, Mexico, Australia and Colombia we are looking for a HR Leader to join our brand Thailand business unit. As an digital innovation and consulting firm,...

Provide IT administration and service IT support for International Banks in a different time zone within a centralized shared service center in Bangkok. - Provide first and single point of contact (SPOC) for global end-users pertaining to new/previously reported IT issues and resolutions to increase productivity. - Work remotely with local IT, development...

**Main objectives and Summary** You will be working within a team performing AS400 support for HQ company, National Bank of Canada. - Working on Tues - Saturday and public holiday to support AS400 system (compensation day given) - Responsible to resolve and support incidents raised by the helpdesk to ensure the timely availability of critical...

**Deskside Support Engineer** **CAREER SUMMARY** **RESPONSIBILITIES** Act as a lead technician in the performance of Onsite Support activities. Perform complex installations and configurations of desktops, laptops, mobile devices and associated Peripherals and related software. Implement change related to BAU or Project of Onsite Service Delivery like...

**Main objectives and Summary** - Have a direct impact on the customer experience - Resolve escalated complex or sensitive inquiries from both internal and external clients and ensure they are satisfied with the solutions and quality of service offered - Act as a liaison between our delivery squads and operations teams, effectively communicating in both...

Development and implementation of ABAP projects. - Provide technical and functional guidance to other staffs. - Provide high quality customer support throughout the project. Other related tasks as assigned **Qualifications**: - At least Bachelor s degree in Computer Science, Management Information Systems or equivalent - Must have 1 - 3 years of related...

**Main objectives and Summary** - You will be working within a team performing web and mobile banking developments for HQ company, National Bank of Canada. - Collaborate with the business lines and support product owners in eliciting business needs, moderating workshops and conducting interviews. - Support the identification, verification, and documentation...

Command Center Operator Main Objectives and Activities - Working on shift to handle Technical Support Line including weekends and public holidays. - Provide IT administration and service IT support for International Banks different time zone within a centralized shared service center in Bangkok. - Provide first and single point of contact (SPOC) for global...

**Main Job Responsibilities** - Normal office hours are 8.00am to 5.00pm BKK time (Tuesday - Saturday). - Working in Scrum mode, develop and roll out new functions that ensure maximum value for our various business partners. - Monitor the end of day batch, support, identifies and raises risks, issues and constraints faced by teams and makes recommendations...

**Who We Are** PALO IT is a global innovation consultancy and Agile software development company dedicated to helping organizations embrace _tech as a force for good_. We work with clients to rapidly launch products and services, create new business models, and prepare leadership and culture for the future. We are a community of innovators, designers and...

**Main Objectives and Summary** - You will be working within a team performing web and mobile banking developments for HQ company, National Bank of Canada. - Ensure level 1 and level 2 support resources are informed of new functionalities and releases - Coordinate between stakeholders to ensure everyone (including the end user) is informed of issues,...

**Job description** - Support VMWare and Wintel platforms for our sponsor - Extend scope of services delivered to our sponsor - Maintain high standard of security for all managed platforms - Ensure high availability of the platforms through root cause analysis of incidents and proactive monitoring - Support and coach team members - Communicate with Wintel...

**Main objectives** - Be responsible for Linux/Unix operating systems and associated subsystems. - Supporting day-to-day operation incidents, work orders, changes and assigned tasks. - Provide on-call support on rotation basis. - Troubleshoot and resolve hardware, software, and connectivity problems, including user access and component configuration. -...

**Main objectives and Summary** You will be working within a team performing web developments for HQ company, National Bank of Canada. - Ensure level 1 and level 2 support resources are informed of new functionalities and releases - Coordinate between stakeholders to ensure everyone (including the end user) is informed of issues, including impact, severity,...

Responsibilities - Oversee day-to-day operations of Window Server and VMware environments, with a primary focus on Window Server. - Administer and maintain Window Server and VMware systems to meet business requirements. - Collaborate with cross-functional teams for seamless integration of Window Server and VMware solutions. - Monitor and troubleshoot Window...

**Responsibilities**: - Work closely with team members (QA, BA, Developers, Release manager and partners) to design, develop, improve, test execution and deliver high quality products. - Create detailed, comprehensive and well-structured test plans and test cases. - Design, develop, improve, maintain and execute the automation scripts. - Hands-on manual...

Review reported cases for their responsible modules. - Assign cases to team members and work collectively to develop a fully integrated solution that meets the business needs within the stipulated timeframe using the Outsystems Rapid Application Development platform. - Responsible for ensuring the proposed solution is aligned with the overall architecture...

**Main objectives and Summary** - Manage incidents, work orders, changes and Jira requests on Windows and VMWare platforms for our sponsors. - Accountable for configuration, installation, integration and operating support systems on Windows and VMWare platforms. - Propose recommendations for increasing stability of managed systems - Keep documentation and...

**Main Objectives and Activities** - Working on 11hr shift to handle Technical Support Line including weekends and public holidays. - Act as single point of contact for all parties involved in the Major Incident, such as users and support group. And be able validate the Major Incident according to its Severity and business impact - Follow up and monitoring...