Cluster Reservation Manager

6 months ago


ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 24025729

**Job Category** Reservations

**Location** Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for soliciting and managing of reservations sales-related opportunities. Manages and provides training and work assignments to Reservations Sales staff. Actively up-sells each business opportunity to maximize revenue opportunity. Achieves personal and team related revenue goals. Responsible for driving customer loyalty by delivering service excellence throughout each customer experience. Provides service to our customers in order to grow share of the account on behalf of the company.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; no work experience required.

OR
- 2-year degree from an accredited university in Business Administration, Marketing, Hotel and Restaurant Management, or related major; 2 years experience in the sales and marketing, guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Understanding Markets & Maximizing Revenue**
- Identifies new reservations sales business to achieve personal and property revenue goals.
- Understands the overall market, including competitors' strengths and weaknesses, economic trends, supply and demand etc. and knows how to sell against them.
- Closes the best opportunities for the property based on market conditions and property needs.
- Monitors same day selling procedures to maximize room revenue and control property occupancy.
- Gains understanding of the property's primary target customer and service expectations; serves the customer by understanding their business, business issues and concerns, to offer better business solution.

**Conducting Daily Reservations Sales Activities**
- Responds to incoming reservations sales opportunities for the property that are outside parameters of the Event Booking Center.
- Uses negotiating skills and creative selling abilities to close on business and negotiate contracts.
- Uses sales resources and administrative/support staff effectively.
- Assists in monitoring group reservation forecast data.
- Coordinates with sales and Convention Services to process rooming lists and reservation cards
- Executes and supports the operational aspects of business booked (e.g., generating proposal, writing contract, customer correspondence).
- Assists with monitoring accuracy of reservation sales orders within tracking systems.
- Tracks no-show reservations and processes charges as needed.
- Checks daily arrivals to ensure all necessary billing instructions are applied to reservations.
- Manages wait list and prioritizes order of wait list contacts to be made.
- Prepares work and maintenance orders.

**Providing Exceptional Customer Service**
- Supports customer loyalty and property's brand standards by delivering service excellence throughout each customer experience.
- Services our customers in order to grow share of the account.
- Provides excellent customer service consistent with the daily service basics of the brand.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Sets a positive example for guest relations.
- Executes exemplary customer service to drive customer satisfaction and loyalty by assisting the customer and ensuring their satisfaction before and during their program/event.
- Serves the customer by understanding their needs and recommending the appropriate features and services that best meet their needs and exceed their expectations, while building a relationship and loyalty to the company.
- Handles guest complaints and disputes following the instant pacification procedures.

**Managing and Conducting Human Resource Activities**
- Monitors reservations sales agents while on phone calls.
- Develops, implements and maintains a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.
- Utilizes all available on the job training tools for employees.
- Creates monthly labor scheduling for team.

**Additional Responsibilities**
- Utilizes applicable intranet for resources and information.
- Creates contracts as required.
- Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law._

At Courtyard, we’re passionate about better serving the needs of travelers everywhere. It’s what inspired us to create the first hotel designed specifically for business travelers, and it’s why the Courtyard experience today empowers our guests,



  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24028260 **Job Category** Revenue Management **Location** Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Manages rooms and function space inventory and ensures...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24104385 **Job Category** Revenue Management **Location** Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Maintains the transient rooms inventory for the...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24155901 **Job Category** Reservations **Location** Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management - Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce...

  • Reservation Manager

    7 months ago


    ภูเก็ต, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world's most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Manager

    3 months ago


    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24155386 **Job Category** Reservations **Location** Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for soliciting and managing of reservations sales-related...


  • ภูเก็ต, Thailand Hyatt Regency Phuket Full time

    Summary Maximize overall hotel revenue for rooms and food and beverage through the implementation of effective pricing and distribution strategies for hotels or clusters. Out-perform direct competitors by winning market shares with rational and competitive pricing, distribution strategy backed by targeted marketing, and careful management hotel inventory...

  • Reservation Manager

    7 months ago


    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    As Reservations Manager you will drive the performance of the reservations team on property. You will ensure that all SOP's are being adhered to, responsible for training and coaching the team members and monitoring their performance. You will further be responsible for maintaining and improving reservations operations to ensure a high degree of accuracy in...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23166969 **Job Category** Reservations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes....

  • Reservations Agent

    7 months ago


    ภูเก็ต, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservations Agent

    7 months ago


    ภูเก็ต, Thailand Anantara Full time

    **Company Description** A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Reservation Agent

    5 months ago


    ภูเก็ต, Thailand Anantara Full time

    Company Description Minor Hotels is an international hotel owner, operator and investor with a portfolio of more than 150 hotels in operation. Minor Hotels passionately explores new possibilities in hospitality with a diverse portfolio of properties designed intelligently to appeal to different kinds of travellers, serving new passions as well as personal...

  • Reservations Agent

    7 months ago


    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    As Reservations Officer you will directly support the Front Office Manager Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24155393 **Job Category** Reservations **Location** Courtyard Phuket Patong Beach Resort, 44 Thawewong Road, Patong Beach, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate...


  • ภูเก็ต, Thailand CC's Hideaway Full time

    **Reservation Executive at CC's Hideaway Yoga & Wellness Retreat** As a Reservation Executive, you'll play a vital role in ensuring our hotel guests enjoy exceptional service from the moment they inquire to the end of their stay. **About Us**: CC's Hideaway is a distinctive boutique wellness hotel perched on the verdant slopes of Kata, overlooking the...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **ข้อมูลเพิ่มเติม** Reservations Supervisor **หมายเลขงาน** 24051907 **ประเภทของงาน** Reservations **สถานที่** Le Méridien Phuket Beach Resort, 29 Soi Karon Nui, Tambon Karon, Phuket, Phuket, Thailand...

  • Reservations Agent

    6 months ago


    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** (Local-Thai) **Job Number** 23221357 **Job Category** Reservations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests,...


  • ภูเก็ต, Thailand Anantara Full time

    **Company Description** Anantara : A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles,...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24016714 **Job Category** Revenue Management **Location** Four Points by Sheraton Phuket Patong Beach Resort, 198/8-9 Thawewong Road, Phuket, Thailand, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Assist in the management of rooms inventory to maximize...

  • Reservations Agent

    5 months ago


    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24061958 **Job Category** Reservations **Location** The Naka Island a Luxury Collection Resort & Spa Phuket, 32 Moo 5 Tambol Paklok, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Process all reservation requests, changes, and cancellations...


  • ภูเก็ต, Thailand Marriott International, Inc Full time

    **Additional Information** **Job Number**24185972 **Job Category**Reservations **Location**Renaissance Phuket Resort & Spa, 555, Moo 3, Mai Khao, Talang, Phuket, Phuket, Thailand, 83110 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Oversee accuracy of room blocks, reservations, and group market codes. Communicate company...