Clt Relationship Mgmt

**Client Manager (ETB) - Wholesale Client Services**

**GCB6**

If you’re looking for a career that will help you stand out, join HSBC and fulfil your potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

We are now inviting qualified individuals to join this team in this specific role.

**Principal responsibilities**
- To determine the requirements for Know Your Customer (KYC)/Client Due Diligence (CDD) process on Existing-to-Bank (ETB) customers and ensure that all requirements are obtained
- To contact customers, RMs and GRM/GRB, to collate all required information and documents to complete the KYC/CDD activities in a timely manner
- To work closely with colleagues in other countries to manage and coordinate CDD across multiple jurisdictions
- To work with RMs, GRM/GRB, and Compliance for any financial crime risk issues and come up with the proper approval process as per the CDD approval matrix
- To perform the facilitation role effectively by promptly responding to queries, being able to explain the reason for specific requirements, attending to hold-ups and escalations promptly, and providing regular status communication to stakeholders
- To continue reviewing & updating client information ensuring that the Bank has up-to-date awareness of changes to the client’s circumstances, which helps protect the Bank from emerging reputational risk and financial crime risk
- To be able to optimize client experience in support of the business; communicates with and engages stakeholders at regional, multi-regional and global levels and ensuring a high quality customer experience.

Requirements

**Requirements**:

- Bachelor or Master’s degree in Finance, Economics or related field
- Solid and proven relevant work experience within Banking and Financial Services industry is a plus
- Strong analytical skills and knowledge of the regulatory requirements
- Resourceful, energetic, attention to detail, the ability to multi-task in a fast-paced environment, and the ability to work well under pressure
- Excellent interpersonal skills and a desire to work in a team-oriented environment

**You’ll achieve more when you join HSBC.**

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