Escalation Manager

**Responsibilities**: -Business owner of the Escalation management in Thailand Business owner of the L2 team s performance in Thailand Take lead in resolving high-risk escalation from C-level, regulator bodies, including court attending Take lead in driving down the Buyer/Seller frictions, be it from identifying top friction through data analysis to drive...

**What an Escalation Manager does at HP**: - Manages a broad range of moderately complex supply chain processes, such as inventory analysis and planning, demand management, logistics management, and import/export operations typically with a large or complex global business unit. - Identifies opportunities for process improvement and develops...

**About UOB**: United Overseas Bank Limited (UOB) is a leading bank in Asia with a global network of more than 500 branches and offices in 19 countries and territories in Asia Pacific, Europe and North America. In Asia, we operate through our head office in Singapore and banking subsidiaries in China, Indonesia, Malaysia and Thailand, as well as branches and...

**Company Description** Founded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards. AireSpring has...

**Responsibilities**: - Oversees all financial aspects, including accounting, budgeting, reporting, and systems. - Leads the accounting team and drives continuous improvement in financial processes. - Manages general accounting, prepares reports on financial results, and ensures compliance with regulations and internal standards. - Partners with business...

**Responsibilities**: - ** Team Management**: Supervise and lead a team of call center agents, providing guidance, coaching, and support to ensure team performance and productivity. - ** Performance Monitoring**: Monitor the performance of team members, including call handling metrics such as average handle time, first call resolution, and adherence to...

DepartmentOperations- LevelEntry Level- LocationThailand - BangkokThe Operation teams at Shopee covers the operational end-to-end process, from when the buyer searches for a product listed on the Shopee platform, to the moment the buyer receives the products. The team analyses and monitors operational KPIs across the region and conducts root cause analysis...

5-7 years in accounting activities. - Oversee preparation of month-end, quarter-end, and year-end financial statements. - Review all month-end closing activities including general ledger maintenance, balance sheet reconciliations, and corporate/overhead cost allocation. - Enhance and implement financial and accounting systems, processes, tools, and control...

**Job Summary** **The role is responsible for**: - Managing the country Enablement team which is responsible for proper KCSA / CST processes, SLAs, ASTAR, operational risk management, audit & regulatory engagements, etc. - Ensuring all relevant credit fulfilment activities including discharge of security documentation, monitoring of collateral values,...

**Responsibilities** - To provide excellent customer service and maintain excellent Operational Customer relationship management to Customs Clearance customers (Automotive, Chemicals, Cosmetics, etc., and any new customers) - Manage Customer On-site Staff. - To be key escalation focal contact point for Customer on operations escalation topics. - To receive...

**Job Summary** **Strategy** - Support the implementation of the FCSO strategy by escalating appropriate FCC and AML surveillance issues and executing activities in line with guidance documents, Group requirements and regulatory expectations. - Day to day handling of casework and queue management for the Thailand FCSO team. - Maintain an awareness and...

Overall responsibility to ensure projects are delivered as agreed baseline. Plan and schedule project timelines. Lead the planning of project. Build and maintain relationship with client. Monitor project timeline, budget and resource allocation. Resolve issues or escalation for resolution for all issues and problems. Constantly monitor and report on progress...

Control and supervise services, operations, emergency responses, and maintenance. Plan, inspect, analyze, and manage systems used for building control, safety equipment, amenities, and communication systems within office areas according to work plans. Develop preventive maintenance plans for systems such as BAS/BMS, Fire Alarm, RMS (Digital Meter), CCTV,...

Company Description "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless...

Manage and deliver OTT media-based project(s) as a program using agile software development principles, patterns, and practices with effective coordination of cross-vendor management and project tracking systems. Be accountable for the execution, management and quality control of projects from start to completion - delivered on schedule and within budget,...

Sets strategy in policy services and claims to align with FWD company vision and Health division strategy and direction. Establishes execution roadmap for policy service and health insurance management to meet the business strategy and next in class proposition. Be responsible for company KPIs wherever related to policy services and claims. Establishes...

Supply Chain Management (SCM). Logistics. Export documents. Communicate with internal and external customers constructively and in the most professional manner, thereby instilling confidence in the customers. Empowered to make decisions to improve the customer experience and owned customer satisfaction. Follow up and manage export shipment schedule according...

Job ID 50858 Business Trading Job Detail Highlight; - Assist the Customer Service Manager and be the point of contact and responsible person for the customer service department - Troubleshooting for delays, shortages - Collaborated with the Purchase department, customers, suppliers, or warehouse while minimizing escalations to higher management - Monitor...

Become a part of Thailand’s no.1 Digital Service Provider, Who strives to provide best services that help people fulfil their dreams. Job Posting Location Bangkok Job Summary Manage project management life cycle, perform quality review of project deliverables and resolve issues and incidents. **Job Description**: - Manage across the various functions...

Siemens Energy is seeking a Key Account Manager. A major portion of our differentiation will be the way we manage our accounts - how do we address our customers and listen, fit our processes to their needs and make sure that we are their PARTNER of choice. To achieve this, Siemens Energy Account Management Excellence is the harmonized framework throughout...