Supervisor - Thailand
5 days ago
**Poste**
- The essential job duties
- Manage the day-to-day operations of your department
- Sell products and contribute to the growth of sales in the store
- Engage customers and create loyalty by conveying Dior values
- Maintain the customer service standard as per Company’s requirements
- Management
- Manage the day to day operations of your department (briefings, team building )
- Manage the integration of new joiners and help manager to assign responsibilities
- Assist the team on product training, coaching, jobs delegation and review the performance of the staff
- Develop and maintain a good team work in the department and enhance synergies with other departments
- Supervising Performance and Sales
- Achieve sales target by mastering the use of selling techniques, clientele and product knowledge so as to ensure the sales and productivity are maximized
- Be a role model to the team and contribute to the global team performance
- Monitor the sales and motivate the team to drive the sales
- Share responsibility of Coaching spot with the manager
- Lead by Example When Selling
- Dedicate your time on the sales and achieve at least 70% of SA sales results
- Greet the customers identify their expectations, encourage them to visit the boutique and discover the Dior universe
- Create the best customer experience through a multisensorial selling style
- Supporting Customer Relations and Services
- Maintain the team passion to the Brand
- Maintain customer service standard and handle customer complaints, ASS, packaging issues etc.
- Master the use of customer database and maintain the relationship with customers through regular contacts
- Ensure the upkeep of the selling space and store image
- Following Up the Organization of the Back Office
- Monitor and control stock inventories
- Provide necessary support to the floor and cashier
- Maintain the floor display area and merchandise
- Maintain the general security of the boutique including opening and closing of the boutique, safety of different exits, merchandises and the POS procedures
**Profil**
- Education & Professional Qualifications
- Diploma or above in any disciplines
- Work Experience
- Minimum 6 years of relevant experience with 2 years at supervisory level in luxury retail industry
- Less experience may be considered as Assistant Supervisor
- Skills
- Good leadership & interpersonal skills
- Self-motivated, passionate, proactive & service oriented
- Good command of Thai and spoken English
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