Alumni Relations Coordinator
8 months ago
**Company Description**
The Dawn Wellness Centre and Rehab Thailand, located in Chiang Mai, is an internationally accredited treatment center for inpatient addiction and mental health services. Accredited by CARF, we strive for clinical excellence in providing quality treatment. Our dedicated and compassionate team, from admissions to medical staff, collaborates to ensure our clients receive the utmost professional care. We foster a warm and friendly work environment where everyone is valued and ready to support each other.
**Role Description**
- Engage clients while they are going through treatment, explaining the benefits of the alumni program. Enroll the clients in Alumni Program and Social Media groups prior to discharge.
- Conduct routine wellness calls to all discharged patients, enrolled in the Alumni program or not, to confirm patient adherence to aftercare/recovery plans
- Educate staff to create a deeper awareness of the benefits of the alumni program
- Maintain records of client progress post discharge in CRM.
- Identify opportunities for readmissions or referrals.
- Meet revenue targets for alumni courses as well as identifying areas of demand in terms of services we can provide
- Coordinate and facilitate Alumni Support Group/Aftercare Group.
- Plan, coordinate, and execute a series of alumni engagement activities to cultivate a peer community that celebrates and supports each other in recovery.
- Manage logistics for alumni events, lectures, meetings, outings, etc.
- Support the Marketing team around the alumni Social Media pages: regular social media posts
- thought provoking questions, memes, inspiration, articles
- anything that will spark engagement of alumni.
**Qualifications**
- Strong skills in alumni relations, communication, and event planning
- Experience in volunteer management and event management
- Excellent interpersonal and communication skills
- Highly organized with strong attention to detail
- Ability to work collaboratively in a team environment
- Experience in the mental health or addiction treatment field is a plus
- Bachelor's degree in a relevant field
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