Chat Agent

4 weeks ago

กรงเทพมหานคร, Thailand PRTR Full time

More than just a recruitment company. At PRTR, we have been a part of our customer's success for 30 years as their total HR solutions partner. With 550 dedicated professionals and over 15,000 outsourced staff, we will continue to carry out our mission to develop a better career, a better life, and a better society, and thrive to become the No.1 people solutions organization in Southeast Asia.
- Responding to chat, answering customer inquiries, and solving problems.
- Managing large amounts of inbound calls promptly.
- Following communication “scripts” when handling different topics.
- Identifying customers’ needs, clarifying information, researching every issue and providing solutions and/or alternatives.
- Seizing opportunities to upsell products when they arise.
- Building sustainable relationships and engaging customers by going the extra mile.
- Keeping records of all conversations in our call centre database in a comprehensible way.
- Meeting personal/team qualitative and quantitative targets.

**Qualifications**
- Bachelor's degree (new graduates are welcome).
- Fast typing skills (There is a typing test) 25-30 words/minute.
- There is a test of right and wrong.
- Work: 5 days, off on Saturday and Sunday.
- Work hours: 24-hour shifts / according to team.

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