Planner/sched 3

Summary:
The Planner / Scheduler is responsible for all aspects of scheduling customer orders with the Contract Manufacturing partners to ensure satisfactory delivery to our global end-customers.

Duties & Responsibilities:
Major Responsibilities
- Primary ownership for day-to-day scheduling of customer orders to meet customer requirements
- Works closely with the Order Management, Sales Operations teams to fully understand customer requirements for booked sales orders - manages multiple priorities to maintain on time deliveries for all customer orders
- Works with Contract Manufacturing partners to ensure shipment of all orders align to scheduled commit dates and customer request dates
- Works daily with Contract Manufacturing partners to expedite delivery of any material required to meet customer order delivery expectations
- Coordinates expedite activity on material and labor with the CM. Manages material escalations through Commodity Managers as required to insure on time delivery
- Maintains and reviews on time delivery reports for CM partner - drives continuous improvement activity to insure 100% on time delivery performance
- Manages any customer escalation requests regarding customer order delivery schedule
- Responsible for on time delivery coordination for New Product Introduction (NPI) with the CM - including delivery of prototypes and adherence to volume production ramp schedules
- Coordinate with Planning team to develop and implement forecast with CM
- Manage Contract Manufacturer partners to assure compliance to VIAVI policy and procedures
- Provide information to support Quarterly Business Reviews with the Contract Manufacturers to review overall performance against established goals and objectives
- Conduct weekly reviews with Contract Manufacturers to measure performance against stated goals and objectives, and to drive continual process improvement in areas not meeting required performance levels

Pre-Requisites / Skills / Experience Requirements:
Pre-Requisites & Experience
- Strong communication skills that include written, verbal, formal presentations and negotiation skills
- Fluency in English - both written and verbal - Experience with ERP systems - preferably Oracle
- Occasional travel required
- Team player, organized, self-motivated and capable of independent work
- Strong attention to detail
- Capable of multitasking
- Bachelor degree in Business or Supply Chain Management fields with 5 years+ of relevant experience.