Front Office Manager

5 months ago

เมองภเกต ภเกต, Thailand Marriott International, Inc Full time

**Job Number** 24092031

**Job Category** Rooms & Guest Services Operations

**Location** Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand VIEW ON MAP

**Schedule** Full-Time

**Located Remotely?** N

**Relocation?** N

**Position Type** Management

**JOB SUMMARY**

Responsible for all front office functions and staff. Areas of responsibility include Bell Staff, Switchboard Operations, Guest Services/Front Desk and Retail/Gift Shop, as applicable. As a department head, directs and works with managers and employees to successfully execute all front office operations, including guest arrival and departure procedures. Strives to continually improve guest and employee satisfaction and maximize the financial performance of the department.

**CANDIDATE PROFILE**

**Education and Experience**
- High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area.

OR
- 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area.

**CORE WORK ACTIVITIES**

**Leading Guest Services Team**
- Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
- Encourages and builds mutual trust, respect, and cooperation among team members.
- Serves as a role model to demonstrate appropriate behaviors.
- Supervises and manages employees. Manages all day-to-day operations. Understands employee positions well enough to perform duties in employees' absence.
- Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.
- Ensures recognition of employees is taking place across areas of responsibility.
- Communicates performance expectations in accordance with job descriptions for each position and monitors progress.
- Celebrates successes and publicly recognizes the contributions of team members.

**Maintaining Guest Services and Front Desk Goals**
- Achieves and exceeds goals including performance goals, budget goals, team goals, etc.
- Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
- Develops specific goals and plans to prioritize, organize, and accomplish your work.
- Keeps Front Office team focused on the critical components of operations to drive guest satisfaction and the desired financial results.
- Conducts department meetings and continually communicates a clear and consistent message regarding the Front Office goals to produce desired results.
- Reviews staffing levels to ensure that guest service, operational needs and financial objectives are met.
- Understands the impact of Front Office operations on the Rooms area and overall property financial goals.
- Manages department controllable expenses to achieve or exceed budgeted goals.

**Managing Projects and Policies**
- Ensures compliance with all Front Office policies, standards and procedures.
- Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process.

**Ensuring Exceptional Customer Service**
- Provides services that are above and beyond for customer satisfaction and retention.
- Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.
- Supervises and managing employees. Managing all day-to-day operations. Understanding employee positions well enough to perform duties in employees' absence.
- Acts as the “Service Champion” for the Front Office and creates a positive atmosphere for guest relations.
- Displays leadership in guest hospitality, exemplifies excellent customer service, and creates a positive atmosphere for guest relations.
- Strives to improve service performance.
- Empowers employees to provide excellent customer service.
- Ensures that all Front Office areas have an atmosphere that is conducive to the overall guest experience.
- Reviews comment cards, guest satisfaction results and other data to identify areas of improvement.
- Responds to and handles guest problems and complaints.
- Observes service behaviors of employees and provides feedback to individuals and/or managers.

**Managing and Conducting Human Resource Activities**
- Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
- Provides guidance and direction to subordinates, including setting performance standards and monitoring performance.
- Establishes challenging, realistic and obtainable goals to guide operation and performance.
- Solicits e

  • Assistant Front Office Manager

    4 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24075125 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering front office...

  • Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24108659 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Responsible for all front office functions and staff....

  • Assistant Front Office Manager

    7 months ago

    ภูเก็ต, Thailand Avani Full time

    Company Description Contemporary, relaxed and imaginative. Be it a leisurely family break or romantic escape, AVANI Hotels & Resorts provides the right space for guests who value the details that matter. **Job Description**: You will assist the Front Office Manager in all matters relating to the day-to-day Front Office operation. You will support efforts...

  • Front Office Manager

    4 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23202108 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort & Spa Merlin Beach, 99 Muen-Ngoen Road, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Assistant Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24031348 **Job Category** Rooms & Guest Services Operations **Location** The Westin Siray Bay Resort & Spa Phuket, 21/1, 21/3, 21/4, 21/6 Moo 1, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in...

  • Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Wyndham Garden Phuket Kamala Full time

    Proven experience as a Front office manager 4-5 years - Knowledge of office administrator responsibilities, systems and procedures - Proficiency in MS Office (MS Excel and MS Outlook, in particular) - Excellent time management skills and ability to multi-task and prioritize work - Attention to detail and problem solving skills - Excellent written and verbal...

  • Assistant Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24045586 **Job Category** Rooms & Guest Services Operations **Location** Phuket Marriott Resort and Spa Nai Yang Beach, 92, 92/1 Moo 3, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Assists the Front Office Manager in administering...

  • Front Office Manager

    2 weeks ago

    ถลาง, ภูเก็ต, Thailand โรงแรมแพนภูรีย์ เรสซิเดนซ์ Full time

    A minimum of 2-5 years' experience in the hospitality. - Proven experience in managing the Front Office or experience in reservations - Bachelor’s degree - Strong problem-solving skills with a passion for service excellence and driving guest satisfaction. - Team management. ประเภทของงาน: งานประจำ

  • Assistant Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 24090336 **Job Category** Rooms & Guest Services Operations **Location** JW Marriott Phuket Resort & Spa, 231 Moo 3 Mai Khao, Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Management **JOB SUMMARY** Entry level management position that is responsible for leading...

  • Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Thailand- Province/City- Phuket- Location- Rosewood Phuket- Department- Rooms - Front Office- Job Type- Full-time Permanent- Supervise all Guest Reception and PBX, work within budgeted guidelines established by the property, and manage guest activity related hotel functions by monitoring standards. - Maintain...

  • Front Office Administrator

    5 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand Marriott International, Inc Full time

    **Job Number** 23211037 **Job Category** Rooms & Guest Services Operations **Location** Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about moving items from one place to another....

  • Assistant Front Office Manager

    1 month ago

    ภูเก็ต, Thailand Rosewood Hotel Group Full time

    **General Information**: - Country/Region- Thailand- Province/City- Phuket- Location- Rosewood Phuket- Department- Rooms - Front Office- Job Type- Full-time Permanent**Job Summary**: Responsible for the management of all aspects of the Front Desk functions, in accordance with hotel standards. Directs, implements and maintains a service and management...

  • Guest Relations Officer

    6 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    As a Guest Relations Officer, you will be responsible for ensuring that all guests enjoy a positive and memorable experience. You are a key representative of our hotel and brand, and as such you will need to anticipate guest needs, and handle inquiries in a helpful and attentive manner. You will take personal responsibility for ensuring that all issues...

  • Reservations Agent

    7 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand MINOR Hotels Full time

    As Reservations Officer you will directly support the Front Office Manager Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue...

  • Assistant Villa Operation Manager

    6 months ago

    ภูเก็ต, Thailand Anantara Full time

    Company Description A luxury hospitality brand for modern travellers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara...

  • Assistant Front Office Manager

    5 months ago

    ภูเก็ต, Thailand Wyndham Grand Nai Harn Beach Phuket Full time

    แชร์ เก็บงาน พิมพ์งาน ร้องเรียน สมัครงาน Assistant Front Office Manager ( Thai Only) รับสมัครด่วน สถานที่ปฏิบัติงาน : ภูเก็ต(ทุกเขต/อำเภอ) สาขาอาชีพหลัก :...

  • Management Trainee

    5 months ago

    ภูเก็ต, Thailand Aman Group Sarl Full time

    Management Trainee - Phuket, Thailand - Front Office - 2387 - Amanpuri **Job Description**: **POSITION OVERVIEW** An 18-month placement where the Management Trainee will rotate between departments to receive an overall understanding of resort operations before focusing in the Rooms Division, i.e. Reservations, Housekeeping and Front Office. The Management...

  • Mgr-front Office Ii

    5 months ago

    เมืองภูเก็ต, ภูเก็ต, Thailand Marriott International, Inc Full time

    **หมายเลขงาน** 24092031 **ประเภทของงาน** Rooms & Guest Services Operations **สถานที่** Courtyard Phuket Town, 1 Soi Surin, Talat Yai, Muang Phuket, Phuket, Thailand ดูบนแผนที่ **ตารางการทำงาน**...

  • Night Manager

    5 months ago

    ภูเก็ต, Thailand NH Hotels Full time

    **Company Description** Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties designed intelligently to appeal to a variety of travellers, serving new passions as well as personal needs. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties,...

  • Duty/night Manager

    4 months ago

    ภูเก็ต, Thailand Hilton Full time

    Duty/Night Manager With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels &...