Cluster Manager-phuket

4 weeks ago

Thailand Lazada Full time

Location:
**Thailand**
- Department: Supply Chain & Logistics- Location: Thailand- Play a significant role in long-term planning, including an initiative geared towards operational excellence.
- Tactical hub planning in terms of resources (manpower, equipment, space, etc) in line with fluctuation of weekly/monthly volume.
- Regular meetings with VP Ops, Sr. Manager, Team & cross functionally with regards to hub operational matters.
- Establish & keeping track daily/weekly/monthly hub performance report in terms of its services, productivity, efficiency & cost.
- Analyze issues & work closely with country team for corrective & preventive solutions.
- Handling customer’s complaint/feedback, TSAT Scores & excellent trouble shooting skills.
- Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting, information flow and management, business process and organizational planning.
- Being responsible for manpower sourcing & hub assets.
- Monitor weekly, daily or campaign & ensure full compliance of hub operational policies & processes.
- Ensure Hub COD compliance on daily basis.

**Job Requirements**
- Bachelor degree in logistics or related field
- At least 5 years of work experience, preferably in logistics or hub/courier working environment.
- Understand Logistics Network: Firstmiles, Linehaul and Lastmiles
- Excellence in analytical, problem solving and organizing skills.
- Ability to work under pressure/tight deadline as a team, self-motivated and be able to work independently under minimum supervision.
- Excellent computing skills and proficient in excel, word.
- ¬Ability to lead & coordinate daily hub activities/processes and committed to get the job done
- Hard working attitude with integrity
- Proven clear record of criminal check

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