Professional Services Veterinarian

6 months ago

กรงเทพมหานคร, Thailand IDEXX Full time

You will be a part of our CAG (Companion Animal Group) team.
You will consult General Practice, Specialty Practice, and Academic Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services and medical testing; and promote customer satisfaction and loyalty. You will represent IDEXX to customers and academia. PSV will partner with Sales Force and collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials and other applicable technical activities.

**Primary Duties and Responsibilities**:
Consult with Practice Owner Veterinarians on medical protocols to promote growth and utilization of IDEXX products, services and medical testing.
Represent IDEXX to customers and academia which may include hosting seminars and continuing education sessions on company products to key influencers at Clinics, University and Veterinary Schools, and other venues.
Partner with Sales Force and other IDEXX areas as needed. Collaborate with internal teams, providing technical support to sales and marketing, technical training, market trials, and other applicable technical activities.
Provide support to IDEXX Training Department, creating written materials, presentations, andconducting training sessions as appropriate.
Handle customer (veterinary and end-user) questions providing technical advice and following through on product complaints.

**Education**: Doctor of Veterinary Medicine (DVM) required.

**Required Skills and Abilities**:
Solid knowledge of current topics and issues in clinical veterinary medicine.
Seasoned business and medical professional.
Excellent communication and interpersonal skills with the ability to effectively and appropriately influence others.
Strong facilitator, able to resolve conflict through mutual understanding and respect.
Excellent customer service and business relationship-building skills required. Professional maturity, adaptability and responsiveness to employee, customer and peer needs or concerns.
Strong business acumen, including specific knowledge of products and services sold.
Strong problem-solving and decision-making skills with the willingness and ability to work collaboratively with others in a matrix environment.
High integrity and honesty to keep commitments to Employees, Customers and the Company.
Goal oriented, with drive, initiative and passion for business and team excellence.
Ability to organize and prioritize.
A service-oriented attitude.
Computer proficiency in Microsoft PowerPoint, Excel and Word
Good Level of English.

**Physical Demands**:
Extensive travel up to 75%
Extended hours may be required
Moderate sitting, phone and computer use

Work Environment
General office environment.
Office or remote/home office environment.
Visits to Veterinary Clinics.
Two days off in a week

**WORK LOCATION**: Bangkok

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